Cookie Policy

1. WHAT IS A COOKIE AND WEB BEACON?

A cookie is a small file stored on your computer or mobile device after visiting a website which is then accessed and used for certain purposes. Cookies are commonly used to record some aspects of your visit to a site such as choices you have made and to help websites ‘remember’ you. More information on cookies and their use can be found at https://ico.org.uk/for-the-public/online/cookies/

We may also use similar technologies to cookies such as “web beacons”, “flash cookies” or “bugs”. A web beacon is a very small clear picture file used to keep track of your navigation through a webpage or a series of websites. They are sometimes referred to as “web bugs”. We refer to web beacons and cookies as ‘cookies and similar technologies’ in this cookie policy.

2. WHY AND HOW DO WE USE COOKIES?

We use cookies and similar technologies to help us provide you with the best experience when you visit our site. We also use cookies and similar technologies to allow us to remember customers’ preferences and understand what they like to look at, so that we can improve the service we offer. By using cookies and similar technologies, we can make it easier for you to do many things such as accessing customer only areas of our site or applying for and receiving quotes for products and services. Cookies and similar technologies can also allow us to tailor the content of our website so we can show you services we think you may be interested in. By continuing to browse the site, you are agreeing to our use of cookies and similar technologies.

Our cookies and similar technologies do not store personal information such as your name, address, phone number or email in a format that can be read by others. We do use a small number of cookies that store encrypted versions of information where you have asked us to. However, these are encrypted so that only we (or other sites that we have agreed to share information with) can read this information. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you, or read any material kept on your hard drive.

3. WHAT COOKIES ARE SET WHEN I VISIT THIS SITE?

We use the following cookies and similar technologies:

• Strictly necessary cookies. These cookies are essential for the operation of our website and online tools or services. They include, for example, cookies that enable you to log into private areas of our website.
• Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences, for example your user name, language or text size. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

The following are further details of the individual cookies that might be set by us when you visit our site, together with an explanation of their purpose.
 

TypeCookieCookie NamePurpose Expiry
Strictly necessaryCloudflare_cfduidCookie assoiated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.1 year
Strictly necessaryPHP session cookiePHPSESSIDThis cookie enables us to check whether you are a logged in user to our site, to make your browsing experience more convenient. This cookie is deleted when you close your browser.
Strictly NecessaryGoogle Tag Manager_dc_gtm_UA-17074461-1Our site uses Google Tag Manager. This system allows us to manage the tags we use on our site. This cookie works in conjunction with tag manager and is used to load web script and code into the webpages. Without it, our website may not work or display properly. One minute
FunctionalityContact Form 7Cf7msm_checkThese are cookies set by the software we use for our contact forms, so that they function appropriately. This cookie is deleted when you close your browser.
FunctionalityWord FenceWfvt_1441947194WordFence is a WordPress security plugin that helps us to protect our website against security threats like hacking and malware attacks. 30 minutes
Analytical/Google Analytics_gaThese cookies are part of Google Analytics and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited. _gat is used to limit the collection of analytics data on high traffic sites. 2 years
performance_gat_UA-17074461-1For further information, please read Google’s overview of privacy and safeguarding data. one minute
_gid1 day
Analytical / performanceVisual Website Optimiser, by Wingify_vwo_uuid_v2These cookies are set by the product Visual Website Optimiser, which helps us to measure the performance of different versions of our web pages. These cookies ensure that a visitor always sees the same version of the page they have visited before, to test if the visitor’s browser allows cookies to be set, and distinguish between new and returning visitors. 1 year
_vis_opt_exp_n_combi3 months
_vwo_uuid10 years
_vis_opt_test_cookieSession
_vis_opt_s3 months
Analytical / performanceHandl UTM GrabberHandl_landing_pageThese cookies allow us to track the very first page the user visited on our site, the webaddress of the website from which the user came onto our site and the IP address of the user, so we can use these for analytical purposes. 1 month
Handle_ip1 month
Handl_url1 month
Analytical / performanceTawk.toTawkConnectionTimeThese cookies enable us to provide enhanced functionality for features such as Live Chat or contact/quote forms, so we can best help users with any issues or provide answers to their questions. Session
_tawkuuid10 years
Tawk_58ef9f6730ab263079b5fb4410 years
Analytical / performanceMixpanelmp_718af00ef047434c18680f5dfd4669ae_mixpanelThese are tracking cookies set by Mixpanel so that we can understand a website users journey, across mobile and web devices. 1 year
mp_mixpanel_c1 day
Targeting /AdvertisingDoubleclick (Google)_drt_Doubleclick is Google’s real time bidding advertising exchange. The Doubleclick cookies target specific advertising to potential customers and gathers information about how or if you are interacting with these ads. 2 months
id2 years
Targeting / AdvertisingGoogleAPSIDThese cookies are set by Google. Google tracks users extensively across many millions of websites. Google uses this gathered data to profile the interest of web users and sell advertising space to organisations based on such interest profiles, as well as aligning adverts to the content pages where its customer’s adverts appear. 2 years (apart from NID which is 10 months)
SSID
NID
PREF
SID
SAPISID
HSID
Targeted / AdvertisingPicreelPicreel_tracker_visited
Picreel is a conversion rate optimisation software tool that allows us to target offers. These cookies track visitor’s mouse and scroll movements so we can see what visitors are interested in, and are then able to target the most appropriate offers for them. 17 hours
Picreel_tracker_page_views7982 years
Picreel_tracker_first_visit7982 years
Targeted / AdvertisingBing_uetsidThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. 30 minutes
Analytical / performanceLead info. on forms_uc_visitsThese cookies allow us to analyse where leads are coming from. The information is sent along with the details in the online forms submitted to us. They detail: (1) Referrer - The webpage where the visitor came from for the first time; (2) Last Referrer - The webpage where the visitor came from most recently; (3) Initial Landing page - URL of the page on our website where the visitor landed the very first time; (4) Number of visits - The number of times the visitor came to our website before filling in our form. 1 year
_uc_last_referrer1 year
_uc_referrer1 year
_uc_initial_landing_page1 year
_uc_current_sessionA few seconds
Analytical / performance Response Tap_rafmThese are cookies set by Response Tap, which we use for call intelligence and call tracking. They allow us to understand the full customer journey for example by tracking the origin of a call from our website. Session
_rasesh3 years
_racplx0Session
_racntSession
_ratel0Session
_rasel0Session

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies on this site, over which we have no control but are very commonly found on many websites. These cookies are likely to be analytical/performance cookies or targeting cookies (for example, Google’s advertising services as above).

Some of the business partners that may set cookies and similar technologies when you visit our site are:
 

AddToAnyAddToAny provide social sharing services and tracking.
Amazon CloudFrontAmazon CloudFront is a content delivery network (CDN) providing a globally-distributed network of proxy servers which cache content.
BingThis domain is Microsoft’s search engine product.
Cloud FlareCompany that provides a content delivery network, Internet security services and distributed domain name server services.
FacebookThis social networking site, which we link to from our site, sets cookies which mainly collect data about the interests of users and is also utilised for behaviourally targeted advertising.
FeefoAllows us to collect reviews on products and service from genuine customers.
Google Tag Manager and Google AnalyticsGoogle Tag Manager helps make tag management simple, easy and reliable by allowing marketers and webmasters to deploy website tags all in one place. Google Analytics lets us measure our advertising ROI as well as track our Flash, video, and social networking sites and applications.
MixpanelTracks user interactions with web and mobile applications and provides tools for targeted communication with them.
PicreelConversion rate optimisation allowing for exit offers to increase conversion rate and recover abandoning visitors.
Tawk.toTawk.to is a live chat messaging services which we use on our site to engage with web visitors.
TwitterThis social networking site, which we link to from our site, sets cookies. It collects data through a range of plug-ins and integrations and that are primarily used for tracking and targeting.
Visual Website Optimiser, by WingifyAll-in-one Platform that helps conduct visitor research, build an optimization roadmap and run continuous tests across platforms
Word Press.orgA free and open-source content management system (CMS).

 

If you follow a link from our website to another website, please be aware that the other website will have their own privacy and cookie policy. We recommend that you read their policies as we are not responsible or liable for what happens at their site.

4. HOW DO I CHANGE MY COOKIE PREFERENCES?

You can alter how cookies and similar technologies are stored on your machine via your web browser settings. You can set your browser to block or disable cookies, but doing so may impact the quality of your browsing experience and limit you from accessing areas of our website where cookies are required for pages to load tailored information.
To change your cookie preferences click the ‘settings’ or ‘tools’ button on your browser or you can find out more at www.allaboutcookies.org or www.aboutcookies.org. To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout.

5. UPDATES TO OUR COOKIES AND POLICY

We may periodically update the cookies and similar technologies we use and our cookie policy, and you should revisit this page if you wish to keep yourself informed.

 
© TBO Services Limited t/a The Insurance Octopus 7 September 2017.


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