Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 3992 customer reviews

Date Product Score Customer Comment

Retail and shops

Service:-

reasonable price but I had to keep chasing them for information and details

Tradesman

Service:++

The agent was helpful and explained everything clearly. A very competitive price was also good.

Tradesman

Service:++

Great service

Tradesman

Service:+

Service was very efficient.

Public and employee liability

Service:++

They listened to what cover I required to suit my business, I have already started to recommend the insurance octopus, I saved £150 from my previous insurer as they insist on a minimum amount if insurance to cover each area you want to insure.5*

Tradesman

Service:++

Pleasant and friendly advice

Professional Indemnity

Service:++

Quick quote, good price. great service.

Tradesman

Service:++

Excellent service and price

Tradesman

Service:++

Customer service was excellent. Everything was explained thoroughly.

Retail and shops

Service:++

Nice listening people. Didn’t try to sell me something I didn’t want.

Retail and shops

Service:++

very efficient and helpful.

Residential Lettings

Service:--

On Xmas day (25/12/17) the insurance octopus sent me an email saying my insurance will soon expire and they will contact me to discuss renewal. My office was closed from 23/12/2017 until 8/1/2018.
Then on 3rd January 2018 they automatically renewed my insurance without consulting me and sent me an email thanking me for the renewal.
The insurance does not fit my now changed needs for this year. So I emailed them to ask them to call me to discuss. So far they have failed to do so.
How dare they renew the insurance without consulting me, and how dare they do it when they must surely know I am on Christmas break and out of the office.
The insurance they set up is useless. Really bad service. Not sure I will trust them again in future.

Residential Lettings

Service:++

Yes I think I will be using octopus services again due to there efficiency

Tradesman

Service:++

Fast , efficient no messing

Tradesman

Service:++

Listened to what I said and made changes as appropriate, overall and excellent service and price.

Retail and shops

Service:++

Helpful and efficient, got me a great deal and the renewal wasn't bad either.

Retail and shops

Service:++

Very good service. The Insurance I paid was very good, compared with different companies. No.

Tradesman

Service:++

Simple and quick process to renew my insurance with Octopus

Pub and hotel

Service:++

everything very helpful and great friendly helpful people

Tradesman

Service:+

Very good at contact and keeping customers informed
However I would like a hard copy of documents
Many thanks

Read more customer reviews on the Feefo website


Feefo Service Rating

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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