Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 3467 customer reviews

Date Product Score Customer Comment

Restaurant and Take-away

Service:++

Quick and eficient service. made renewal easy & at a competative price.

Tradesman

Service:++

Exelent service

Tradesman

Service:++

Great service

Public and employee liability

Service:+

I have used Octopus for my insurance for several years now always helpful staff

Residential Lettings

Service:--

Execrable. I paid the Insurance Octopus close to £500 over a month ago for a buildings insurance policy, but I have yet to receive a correct Statement of Fact. There are several things wrong: people have been listed simply as "Interest Noted" when they should be listed as "Joint Insured"; names have been misspelled; the start date is incorrect; and the price and fee details are incorrect. Worse than the fact that these mistakes happened in the first place is the fact that the Insurance Octopus pays only lip service to fixing them. I have spoken by phone with five employees of the Insurance Octopus. None of them has said that there is a problem either with what I asked for when purchasing the policy or with issuing the policy so that it reflects what I asked for when I bought it. All have said that the problem will be fixed, but a month has gone by and the problem remains. As I said: execrable.

Internet retailer or home worker

Service:+

Good costumer service.

Restaurant and Take-away

Service:++

Quick efficient got what I required

Tradesman

Service:+

all good

Hair and beauty

Service:++

Good customer service

Tradesman

Service:++

Brilliant service so far, hopefully would be the same if need to claim 😃

Public and employee liability

Service:++

very helpful even when I messed up

Tradesman

Service:++

Very helpful value for money policy

Pub and hotel

Service:++

Great Team so helpful especially Gavin well done

Tradesman

Service:++

Very clear information. Easy to follow. Answered any queries easily.

Tradesman

Service:++

Friendly, efficient staff. I just require a basic Personal Liability policy for work, and they have provided a simple, effective policy for three consecutive years at a fair price. Easy to contact, but I'm pleased they don't make any unsolicited phone calls or send out any marketing literature. Very happy with the service.

Residential Lettings

Service:-

They were unclear about additional charges and gave no explanation. I have complained to them about this.

Tradesman

Service:++

Fast and efficient. Can't fault my service

Tradesman

Service:++

No fuss knowledge of products and a nicer price than the compitition

Hair and beauty

Service:++

Excellent service. Not pushy. Guy I spoke to knew his job

Tradesman

Service:+

I was called early February, to renew my policy. I ran out at the end of February! 2 more calls during the month, each time I told them I d renew, on the due date. It's pretty annoying when your harrassed. Why would I renew so early in the month? Apart from that, it was a normal renewal.

Read more customer reviews on the Feefo website


Feefo Service Rating
Feefo Review

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

tio-feefo-review2

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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