Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 3676 customer reviews

Date Product Score Customer Comment

Pub and hotel

Service:++

Spoke to a fabulous lady called Sheena who was brilliant on the phone, extremely professional and helped me with applying for insurance and it was all done in a satisfactory timely manner. Also helped me correct a few details I'd got wrong on the insurance quote at a later date.

Public and employee liability

Service:++

Approachable and followed up as promised. Never pushy.

Hair and beauty

Service:++

They have dealt with my business insurance for several years and I trust them to always find the best deal for me.

Cargo

Service:++

Straightforward and easy to deal with, very helpful staff.

Professional Indemnity

Service:++

Great service and reasonably priced..

Professional Indemnity

Service:++

Quick, easy and professional

Retail and shops

Service:++

Great service at a highly competitive rate. Will definitely be recommending and using them again.

Retail and shops

Service:+

I have used them for 3 yrs, they always find what I need, just takes a few persistent phone calls.

Pub and hotel

Service:+

easy to use

Tradesman

Service:--

I am still waiting for detail of the insurance I have taken and despite calling to advise I have not had the policy documents through. I have had several emails asking about the service but I haven't even received an email with the actual policy schedule, start date, who the policy is with etc.

Not great so far I'm afraid. Am I going to have to call you again to request this.


On 17-Jul-2017 the supplier responded:
Dear Chris,

Your documents were sent on the 27th June 2017 from [email protected], due to the attachments they can end up in your junk/spam folder. I have resent a copy today from [email protected]

Kind Regards

Andrew Emmett

Residential Lettings

Service:+

Yes.

Retail and shops

Service:++

Great service, James worked really hard to get me a great deal.

Restaurant and Take-away

Service:++

I found them helpful and easy to deal with.

Residential Lettings

Service:-

No

Professional Indemnity

Service:++

Fast and easy service with helpful team members

Public and employee liability

Service:++

Clear communication; punctual, helpful, reliable service

Tradesman

Service:++

All questions answered and prompt communication.

Public and employee liability

Service:++

Very pleasant and efficient service from Stacey.

Tradesman

Service:++

I was dealt with without any fuss, acceptable price for insurance provided, would recommend and will try them for my van insurance when it is next due.

Tradesman

Service:--

How they can improve is to cease pestering me with this banal rubbish.

Read more customer reviews on the Feefo website


Feefo Service Rating

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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or call us on 0161 968 2041