Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 3303 customer reviews

Date Product Score Customer Comment

Tradesman

Service:++

VERY HELPFUL

Tradesman

Service:++

Great service as usual.

Retail and shops

Service:++

Very good service.helpful and knowledgable.

Tradesman

Service:++

Good service and responsive staff.

Tradesman

Service:++

Great service and very helpful consultants.

Residential Lettings

Service:-

I have purchased home insurance from Octopus for a number of years. This year I found the dealing slack. I have requested a hard copy of the policy and terms and conditions and it has not been forthcoming.

Professional Indemnity

Service:++

All dealings have been first rate and handled perfectly. My policy allows monthly payments without extra cost which is good. A call was received just before renewal as well as a useful email but ongoing renewal was easy and automatic without having to faff about.

Public and employee liability

Service:+

Very good , first quote to much & I said so , then I got a better price I can't tell how good octopus is unless I have a problem ,

Tradesman

Service:+

GOOD SERVICE ALL ROUND QUICKLY SET UP

Commercial Combined

Service:++

Great service very helpful would recommend

Retail and shops

Service:--

I kept on saying that we are not going to renew policy, they sent us renewal documents and now sending us arrears letters. looters, daylight robbers, I would recommend stay away


On 11-Jan-2017 the supplier responded:
Dear Mr Khan,

As discussed the policy was automatically renewed, however we have now cancelled it with effect from the renewal date.

Should you have any queries please do not hesitate to contact me on 0161 968 2030.

Kind Regards

Andrew Emmett

Residential Lettings

Service:++

I felt Kim Ashton was professional, courteous and knowledgeable.

I hope to deal with her directly in the future and she gave me the best deal which I truly appreciate.She is a true asset to your team.

I

Pub and hotel

Service:+

Professional

Tradesman

Service:++

Good from start to finish would recommend

Tradesman

Service:+

Straight forward - non problems

Professional Indemnity

Service:++

Great service - I was called within 30 minutes to get more details of the cover that I wanted, and time was taken to understand my business and the cover that I would need.
Painfree transaction and prompt delivery of the documents.

Retail and shops

Service:++

weldone

Restaurant and Take-away

Service:++

Great

Tradesman

Service:++

Really friendly and helpful.

Retail and shops

Service:++

They are very helpful and sort out the problem asap

Read more customer reviews on the Feefo website


Feefo Service Rating
Feefo Review

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

tio-feefo-review2

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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or call us on 0161 968 2041