Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 4160 customer reviews

Date Product Score Customer Comment

HAIR AND BEAUTY

Service:++

Sent reminder and quote through in advance. Price was competitive within the market. All went smoothly to purchase.

PUBLIC AND EMPLOYEE LIABILITY

Service:++

I got all the info explained to me at the time of the taking out the insurance.

RESIDENTIAL LETTINGS

Service:++

Left Happy

TRADESMAN

Service:+

Insurance policy looks fair enough and will recommend it to friends and family..

RESIDENTIAL LETTINGS

Service:++

The service is very quick and easy, with all aspects of the insurance explained.
Our insurance covers renting our house out while we live abroad and the price quoted for this was very good. We had no real problems paying over the telephone. We would recommend The Insurance Octopus to others, particularly for more unusual types of policies.

RETAIL AND SHOPS

Service:++

Spoke to a friendly and informative member of staff who reviewed the original quote and managed to get it reduced

RETAIL AND SHOPS

Service:++

Very efficient and not too pushy.

HAIR AND BEAUTY

Service:++

The agent I dealt with was Jack Story who I found very helpful and extremely informative. I felt comfortable with him and anything he was not sure about he was able to get the information really quickly. A

HAIR AND BEAUTY

Service:++

..

PROFESSIONAL INDEMNITY

Service:++

Dan was really helpful , he quoted a sensible price and put a policy on the table to us that covers both our current and also future business needs. Will be using him again next year upon renewal for our Hiscox policy . Well done Dan !

RESTAURANT AND TAKE-AWAY

Service:++

Polite and efficient call handlers always sort out everything
Minimum effort needed to ensure you're insured correctly

TRADESMAN

Service:++

Had a call about the renewal and I wasn't happy with the price increase. After talking to the operator she managed to reduce the price to even lower than last year.

INTERNET RETAILER OR HOME WORKER

Service:++

Gentleman I spoke to was polite and thorough an answered all my queries, very pleased with the experience.

PUBLIC AND EMPLOYEE LIABILITY

Service:++

Professional and very efficient service. Thank you.

RETAIL AND SHOPS

Service:++

Very efficient and excellent customer service. By the end of April 2018 i am planning to buy one more insurance for my second shop.
Kind regsrds
Atnaf

TRADESMAN

Service:+

Simple, no fuss, helped last year when I needed a paper copy.

TRADESMAN

Service:++

Service was great and very quick

TRADESMAN

Service:++

very good indeed

RETAIL AND SHOPS

Service:++

Friendly staff with good communication who phoned when they said they would unlike other companies. Good price quoted and hassle free to take policy out.

RESIDENTIAL LETTINGS

Service:-

available and clear

Read more customer reviews on the Feefo website


Feefo Service Rating

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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