Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 3885 customer reviews

Date Product Score Customer Comment

Retail and shops

Service:+

Friendly Service

Residential Lettings

Service:++

Just easy to renew and the staff are very efficient.

Pub and hotel

Service:++

Very helpful and efficient. The transaction was carried out in a competent manner by the representative concerned.

Retail and shops

Service:++

very good

Residential Lettings

Service:++

Very good until now I hope they do everything as same as now

Tradesman

Service:-

I am yet to receive my policy, I also requested that a copy be emailed to the office and that has not been received either.

Motor Trade

Service:++

Very good

Tradesman

Service:++

ALL good nothing to complain about , hope to renew with you again next year if you can keep your prices competitive

Tradesman

Service:++

Good price and adviser made sure we were getting like for like compared to our previous cover.
No high pressure sales, just very competent service.

Tradesman

Service:+

Very efficient and helpful.

Residential Lettings

Service:-

They communicated with me.

Retail and shops

Service:++

Very prompt, friendly, helpful and efficient service. I would recommend Octopus to others

Tradesman

Service:++

No fuss and easy to sort ou

Tradesman

Service:++

Very fast service and tailored to our specific requirements. Would recommend that you give them an opportunity to quote

Hair and beauty

Service:++

Fantastic, straightforward service. No hassle for add ons, delivered exactly what I needed fast and efficiently and at a very competitive price. Would definitely use again and recommend to friends.

Tradesman

Service:++

Insurance was due for renewal and decided to try insurance octopus to see if I could get a good price. They were fantastic from start to finish. Would use them again and also recommend them to others.

Tradesman

Service:+

Friendly polite and helpful over the phone. Sent me docs and cover letters for proof of insurance but without unnecessary personal info which is ideal for showing clients my proof of insurance. Can't say excellent as I would only know that in the event of a claim. all good so far though.

Tradesman

Service:-

Just a renewal so not a lot of work involved - always friendly

Retail and shops

Service:++

Experianced personel who go the extra mile to accomodate your precise requirements for a policy that needs to cover what you want to insure and importantly at a very competitive premium.

Restaurant and Take-away

Service:++

absolutely fine information given by me ...quote returned after insurance providers contacted....agreement on price....agreement on direct debit...only thing that was expensive was the set up for credit over 10 months most insurers charge 4-5% this was 8-8.5 % I belive I was told? However even with this high rate of interest for borrowed money in effect it came out cheaper than Zurich with my local broker : ))

Read more customer reviews on the Feefo website


Feefo Service Rating

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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or call us on 0161 968 2041