Customer Reviews

We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they have to say below:

FeeFo Feedback

The Insurance Octopus reviews

Feefologo

Feedback for The Insurance Octopus has been compiled from 3783 customer reviews

Date Product Score Customer Comment

Professional Indemnity

Service:++

The service was very good, gave me just what I wanted at a good price.

Professional Indemnity

Service:+

The representative was very helpful and followed up at a later date, after my holiday. So as I was able to complete my purchase

Retail and shops

Service:+

the person was dealing with enquire he was very good

Professional Indemnity

Service:++

Knowledgeable.
Prompt
Helpful

Hair and beauty

Service:++

Professional and informed staff - managed to save money which is always a bonus!

Hair and beauty

Service:++

My enquiries was handled in a very professional and informative manner great service.. would recommend ..

Residential Lettings

Service:++

The price was reasonable in view of all the insurance increases that have been going around.

Tradesman

Service:++

Easy to set up, efficient service with sensible pricing

Hair and beauty

Service:++

fast , efficient and very good value for money, competative

Retail and shops

Service:++

Quickly responded to small problem

Hair and beauty

Service:++

Yes I would use them again. They were very helpful. Good insurance quote. Easy to talk to and very proffessional. Thanks

Public and employee liability

Service:-

easy to use

Residential Lettings

Service:+

Very helpful and polite, would recommend.

Residential Lettings

Service:++

fast service easy to deal with

Professional Indemnity

Service:++

"I only received an email telling me my policy was coming up for renewal and to expect a further email - I am still waiting. No follow up email has been sent"

Note: My negative review above resulted in an immediate telephone call, an apology, a promise to investigate what went wrong and prompt remedial action. Excellent response to an initially unhappy customer and they will be keeping me going forward!

Public and employee liability

Service:--

You still haven't come back to me with a quote as promised.

Internet retailer or home worker

Service:++

No fuss; excellent service

Tradesman

Service:++

Easy they sort everything out very straight forward and would definitely recommend to anyone

Tradesman

Service:+

Helpful and efficient

Offices

Service:++

Fast. Simple process & a good price

Read more customer reviews on the Feefo website


Feefo Service Rating

“Amazing experience, many thanks, highly recommended.”

Vicky, Feefo Review

“I will be back next year if the cover is as good as and at as fair a price.”

Paul, Feefo Review

“Very helpful staff, discussed the product I needed for my business well and I would recommend them.”

John, Feefo Review

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