With the ever increasing ease of getting an online insurance quote with seemingly ever decreasing premiums, it is hugely important to balance the cost of the insurance with the level of cover you get. Many advertising campaigns focus solely on price and whilst this is important, making sure you have the right level of cover should the worst happen may not always be clear.
Our job at The Insurance Octopus is to make sure we balance these two requirements, carefully explaining the insurance jargon to every customer and providing as many options as possible so that a claim is never repudiated by the insurer.
Over the year, we have continued to help business owners fully protect their business from all areas of risk and feel our place as an independent broker is stronger than ever in this increasingly litigious world. Although purchasing insurance is never anyone’s high point of their year, it could be one of the most important purchases. Our aim is to make this as easy as possible by providing our customers with the widest choice of insurance, at the best prices we can find supported by the highest levels of customer service.
Looking back over the past 12 months, we are proud to say that our target for 2013 has been achieved as a result of our hard-working team of business insurance specialists. In November, we reached a milestone of 20,000 policy holders, which is a fantastic number for the business. A further reflection of our dedicated team work and excellent customer service is in the 1,000 independent customers reviews we gathered from Feefo. We can only pride ourselves in our customer service and base our efforts from what they have to say; this year, over 90% of the reviews were positive, which you can see here.
As well as our enhanced customer service department, due to advanced technological resources, our social media presence has also seen positive growth in 2013. Our Facebook and Twitter accounts have seen a constant rise as we continue to post and share our blogs, industry news, team updates and what we get up to. LinkedIn and Google+ are additional networks we have developed, extending our reach into business communities and groups, building relationships and communicating with current and potential clients. Pinterest is a channel we like to share the visual side of the business insurance sector, along with on-goings in the office to show our personable side.
As a traditional broker in a digital age, we are delighted to be developing our products and services in 2014, continuing to offer the best options for your business needs. Our ethos of providing comprehensive and tailored insurance to help our customers keep their businesses protected will be furthermore strengthened in the New Year. Get in touch with us via phone, email or our social media channels; we look forward to hearing from you in the forthcoming year and finding the right level of cover for you!