Independent customer reviews

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

TRADESMAN

Very helpful nothings ever a problem

RESIDENTIAL LETTINGS

Always a very good service. I've used them for a few years…

Hair and beauty

Adam tried very hard to get me a good deal with salon…

TRADESMAN

The renewal took place smoothly

OFFICES

very easy to use , via online system and knowledgeable on the…

Commercial Combined

Easy to deal with service was done over the phone very polite…

PUBLIC AND EMPLOYEE LIABILITY

Great service.\nThank you

Commercial Combined

Highly recomend

PUBLIC AND EMPLOYEE LIABILITY

Provided a good service

RESIDENTIAL LETTINGS

They are professionals. They inform on time by giving all details for…

TRADESMAN

Very professional and would use them again

RETAIL AND SHOPS

good service

RETAIL AND SHOPS

HAD NO PROBLEMS AT ALL

Commercial Property

Great, very helpful, never wait too long on the phone.\nThank you.

RESTAURANT AND TAKE-AWAY

Great efficient service from them. Only didn’t give 5 stars as payments…

RETAIL AND SHOPS

My consultant Debbie's communication was outstanding she listened to my request\nand responded…

OFFICES

Came up with quote that covered our needs

PUB AND HOTEL

Customer service were able to answer all my questions and find me…

Hair and beauty

I thought they were very good,helpful, the young man called Danny was…

RESIDENTIAL LETTINGS

Service is very easy to use. Qualified through simple questions and then…

TRADESMAN

Helpful staff not hassled as many other reviews stated. Excellent service

PUBLIC AND EMPLOYEE LIABILITY

yes

RETAIL AND SHOPS

I was very impressed with the way your representative dealt with setting…

PROFESSIONAL INDEMNITY

Good efficient service and well priced

PUBLIC AND EMPLOYEE LIABILITY

Pleasant staff, dealt with my enquiry appropriately. My documents failed to arrive…

TRADESMAN

Great company to deal with would suggest them to anyone asking about…

PUBLIC AND EMPLOYEE LIABILITY

I knew a month earlier that my business insurance is due for…

PROFESSIONAL INDEMNITY

It took 3 calls over 2 weeks before I got my new…

RETAIL AND SHOPS

Nothing is too much trouble for this company. The staff are polite,…

RESIDENTIAL LETTINGS

yes

RETAIL AND SHOPS

Good competitive service satisfied customer

TRADESMAN

Really helpful knowledgeable staff. Good value. They make sorting insurance very simple.

RETAIL AND SHOPS

Excellent

PROFESSIONAL INDEMNITY

Communications could be bettet

RETAIL AND SHOPS

They send out renewal out in plenty time to discus the quote.…

OFFICES

Very helpful on the phone, explained everything very clearly. Very good telephone…

TRADESMAN

The staff are very helpful .especially sorting out problems that occur very…

HOME INSURANCE

Brilliant

TRADESMAN

Contacted me early, so as to make a decision. \nGood service overall.

PUBLIC AND EMPLOYEE LIABILITY

very efficient and prompt

RETAIL AND SHOPS

Excellent service - saved me £300 on my renewal 🙂

PUBLIC AND EMPLOYEE LIABILITY

very efficient and helpful

TRADESMAN

Very helpful nothings ever a problem

RESIDENTIAL LETTINGS

Always a very good service. I've used them for a few years…

Hair and beauty

Adam tried very hard to get me a good deal with salon…

OFFICES

very easy to use , via online system and knowledgeable on the…

Commercial Combined

Easy to deal with service was done over the phone very polite…

PUBLIC AND EMPLOYEE LIABILITY

Great service.\nThank you

Commercial Combined

Highly recomend

PUBLIC AND EMPLOYEE LIABILITY

Provided a good service

RESIDENTIAL LETTINGS

They are professionals. They inform on time by giving all details for…

TRADESMAN

Very professional and would use them again

RETAIL AND SHOPS

good service

RETAIL AND SHOPS

HAD NO PROBLEMS AT ALL

Commercial Property

Great, very helpful, never wait too long on the phone.\nThank you.

RETAIL AND SHOPS

My consultant Debbie's communication was outstanding she listened to my request\nand responded…

PUB AND HOTEL

Customer service were able to answer all my questions and find me…

RESIDENTIAL LETTINGS

Service is very easy to use. Qualified through simple questions and then…

TRADESMAN

Helpful staff not hassled as many other reviews stated. Excellent service

TRADESMAN

Very responsive and quick to help.

PROFESSIONAL INDEMNITY

Great Renewal quote - Beat our previous broker substantially.\n\nFast, courteous and efficient…

PUBLIC AND EMPLOYEE LIABILITY

The agent Luke was efficient and very personable making the whole transaction…

Hair and beauty

quick and efficient!

TRADESMAN

What I was promised over the phone re insurance cover was quite…

TRADESMAN

Don’t have the decency to call back. Have to ring number of…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

HOME INSURANCE

Staff were patient and polite. Would recommend them.

TRADESMAN

will not waste my time

PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…

RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…

COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…

TRADESMAN

Auto Renewed 2 weeks before due date.

PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…

RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…

PROFESSIONAL INDEMNITY

Everything was fantastic, efficient and thorough. The phone rep was helpful and…

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…

PROFESSIONAL INDEMNITY

Communications could be bettet

RETAIL AND SHOPS

All was good but getting my sons bank details when setting up…

PROFESSIONAL INDEMNITY

Not a bad service over the phone but after several calls to…

COMMERCIAL COMBINED

Im still waiting on my Insurance documents and had the same problem…

PROFESSIONAL INDEMNITY

Original dealings were fine, and would've got 4 stars. Downgraded 'cos I…

COMMERCIAL COMBINED

Answered the original enquiry. We were promised a quote. It never came.\n\nRepeated…

TRADESMAN

Not very happy with the price hike