Independent customer reviews

See what our customers are saying

See Insurance Covers

4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

Brilliant service, excellent in every way

PUB AND HOTEL

They were pleasant and patient to deal with and found me a…

PUB AND HOTEL

Friendly and efficient and met my requirements

TRADESMAN

Salesman seem very friendly all went well up until the point that…

PROFESSIONAL INDEMNITY

Great communication. Very informative in explaining what the policy included. Overall very…

PUBLIC AND EMPLOYEE LIABILITY

I have no issue with the products. But I find the service…

OFFICES

Communication was very good and they got me the best priced deal…

Commercial Combined

Very efficient, explained everything well, git back to us when they said…

Hair and beauty

Yes

RETAIL AND SHOPS

The representative that I spoke to was extremely professional, friendly and well…

PUBLIC AND EMPLOYEE LIABILITY

I was very please with the communication, was very professional, really clear…

PROFESSIONAL INDEMNITY

Initially I was quite happy with the Insurance Octopus services. However, when…

Commercial Property

I do not recommend large companies, but I would ask them for…

TRADESMAN

Very good service received from the seller will be using again

Commercial Property

Excellent service

TRADESMAN

Very attentive and efficient.

OFFICES

Good call-back scheduling, polite and relevant service, no up-selling, product seems to…

TRADESMAN

Helpful, easy renewal experience.

Commercial Combined

Would have given 5 stars had I been offered a discount for…

RESIDENTIAL LETTINGS

The process of setting up the policies I needed was quick and…

Hair and beauty

great communication

RETAIL AND SHOPS

the young man that i dealt with on the phone James Bowman…

RETAIL AND SHOPS

Customer service was outstanding and Jake Valleley-Johnson went out of his way…

TRADESMAN

Good

TRADESMAN

They do what they say on the tin!.. 🙂

Hair and beauty

Lovely to talk to , going into 2nd year with them now.

OFFICES

Easy and comprehensive... all my favourite things about a service!

Commercial Property

Everything was clearly explained. Agent was friendly, not pushy. Excellent insurance quote…

TRADESMAN

Fantastic quick easy and operator made sure I had the cover I…

PROFESSIONAL INDEMNITY

It's easy to deal with the team, the process is straightforward which…

COMMERCIAL COMBINED

Im still waiting on my Insurance documents and had the same problem…

TRADESMAN

Swift and efficient call

TRADESMAN

Friendly and helpful customer service team. Good price for the policy. This…

RETAIL AND SHOPS

Great service easy to access and good value too.

HOME INSURANCE

The service we received was excellent. We needed to find insurance quickly…

Hair and beauty

They were happy to explain things and sounded happy,

TRADESMAN

A brilliant service

RETAIL AND SHOPS

Very good & helpful but rang too often and were slightly over-zealous.

PROFESSIONAL INDEMNITY

Great professional service

RETAIL AND SHOPS

Excellent service

TRADESMAN

Good value, polite and friendly staff simple and straightforward process. No chance…

PROFESSIONAL INDEMNITY

Well organised apppear to offer sensible prices.

RETAIL AND SHOPS

Brilliant service, excellent in every way

PUB AND HOTEL

They were pleasant and patient to deal with and found me a…

PROFESSIONAL INDEMNITY

Great communication. Very informative in explaining what the policy included. Overall very…

OFFICES

Communication was very good and they got me the best priced deal…

Commercial Combined

Very efficient, explained everything well, git back to us when they said…

Hair and beauty

Yes

RETAIL AND SHOPS

The representative that I spoke to was extremely professional, friendly and well…

PUBLIC AND EMPLOYEE LIABILITY

I was very please with the communication, was very professional, really clear…

TRADESMAN

Very good service received from the seller will be using again

Commercial Property

Excellent service

TRADESMAN

Helpful, easy renewal experience.

RESIDENTIAL LETTINGS

The process of setting up the policies I needed was quick and…

Hair and beauty

great communication

RESIDENTIAL LETTINGS

Octopus sent a reminder in a timely manner and gave us a…

RETAIL AND SHOPS

Brilliant

HOME INSURANCE

Helpful service with effort to get the best available deal.

RESTAURANT AND TAKE-AWAY

Dealing with a Luke my sales advisor was very relaxed and he…

Commercial Property

My dealings with the salesperson was very easy to deal with

Commercial Property

So easy to set up my policy

Commercial Combined

handled professionally and efficiently over the phone, changes made and documents received…

TRADESMAN

Always a first class quick service with good prices

TRADESMAN

Salesman seem very friendly all went well up until the point that…

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Auto Renewed 2 weeks before due date.

TRADESMAN

Be more polite and more professional, instead of talking to me like…

PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…

RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…

TRADESMAN

After I paid I was told there were no paper copies were…

PUBLIC AND EMPLOYEE LIABILITY

I have no issue with the products. But I find the service…

PROFESSIONAL INDEMNITY

Initially I was quite happy with the Insurance Octopus services. However, when…

COMMERCIAL COMBINED

Im still waiting on my Insurance documents and had the same problem…

Commercial Combined

Would have given 5 stars had I been offered a discount for…

TRADESMAN

Not very happy with the price hike

RETAIL AND SHOPS

I thought that they were rather expensive this year.I will be looking…

TRADESMAN

They were helpful but managed to sell me a policy twice the…

Commercial Property

Great prices poor staff response \nONLY insured 1/2

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…