Independent customer reviews

See what our customers are saying

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4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

Great service, answered relevant questions clearly, made adjustments where needed, very fair…

RETAIL AND SHOPS

Excellent and efficient service, matching us with the best and most cost…

RETAIL AND SHOPS

Send the documents out straightaway. I'm still waiting for them 7 days…

Commercial Combined

Good follow up when I did not get back to them.I would…

TRADESMAN

Very polite; went through all the necessary details & found a very…

TRADESMAN

It was fine but pushy with the reminder

Commercial Combined

Everything!

PROFESSIONAL INDEMNITY

Great, fast set up and advice from staff and reasonably priced

RETAIL AND SHOPS

Very helpful and quick

Commercial Property

Excellent service

OFFICES

Everything was good; the communication and the delivery

PUB AND HOTEL

Jason was very good, efficient and helpful.

PUBLIC AND EMPLOYEE LIABILITY

We are pleased with our “Quote

RESIDENTIAL LETTINGS

They sorted out the insurance that I needed and met the price…

PUB AND HOTEL

They were very easy to deal with and responded to all my…

PROFESSIONAL INDEMNITY

Easy, professional, clear.

PUBLIC AND EMPLOYEE LIABILITY

Daniel Harwood dealt promptly and efficiently with my inquiry and won the…

TRADESMAN

Excellent service very helpful & efficient \nWould recomend

Hair and beauty

Quick and simple to deal with.

TOOL COVER

No problems from start to finish every thing went through without a…

TRADESMAN

Friendly, professional service. Very competitive for Buisness insurance.

RETAIL AND SHOPS

Easy

PUBLIC AND EMPLOYEE LIABILITY

I wss informed a month prior to renewal which was great but…

TRADESMAN

Being our first dealings with this Company we found the response excellent.…

RETAIL AND SHOPS

easy to talk to and very helpful

HAIR AND BEAUTY

The staff were very helpful and friendly. \nWas happy with the competitive…

COMMERCIAL COMBINED

Highly recommend, worked hard, got good price, nothing was too much trouble.

RESIDENTIAL LETTINGS

Clare was extremely helpful, made sure we had the correct cover. Clare…

RETAIL AND SHOPS

Gavin and his team at Insurance Octopus were absolutely brilliant. They worked…

TRADESMAN

The quote was a bit high, on request they came back ASAP…

TRADESMAN

The agent who phoned me was very helpful and informative . He…

RESIDENTIAL LETTINGS

Professionalism, very easy to renew, very helpful personnel!

RETAIL AND SHOPS

Knowledgeable, friendly and polite. Extremely competitive rates.

COMMERCIAL COMBINED

Very impressed with Liam Winwood's efforts in finding us insurance under difficult…

TRADESMAN

Very helpful and quick.

TRADESMAN

Very Good service, very helpful staff and easy to deal with.

PROFESSIONAL INDEMNITY

Really happy with the service and renewal process.

TRADESMAN

quick and easy to deal with on phone

RETAIL AND SHOPS

Great customer service and very helpful.

TRADESMAN

We are still waiting for a copy of our insurance certificate

RETAIL AND SHOPS

Excellent service

PUBLIC AND EMPLOYEE LIABILITY

Quick, efficient and concise. \n\nStaff very helpful when I phoned up, made…

RETAIL AND SHOPS

Excellent and efficient service, matching us with the best and most cost…

Commercial Combined

Good follow up when I did not get back to them.I would…

TRADESMAN

Very polite; went through all the necessary details & found a very…

Commercial Combined

Everything!

RETAIL AND SHOPS

Very helpful and quick

Commercial Property

Excellent service

OFFICES

Everything was good; the communication and the delivery

PUB AND HOTEL

Jason was very good, efficient and helpful.

PUBLIC AND EMPLOYEE LIABILITY

We are pleased with our “Quote

RESIDENTIAL LETTINGS

They sorted out the insurance that I needed and met the price…

PUB AND HOTEL

They were very easy to deal with and responded to all my…

PUBLIC AND EMPLOYEE LIABILITY

Daniel Harwood dealt promptly and efficiently with my inquiry and won the…

TRADESMAN

Excellent service very helpful & efficient \nWould recomend

Hair and beauty

Quick and simple to deal with.

TOOL COVER

No problems from start to finish every thing went through without a…

TRADESMAN

Friendly, professional service. Very competitive for Buisness insurance.

RETAIL AND SHOPS

Third year running I’ve used Octopus, they are great . Everyone I’ve…

RETAIL AND SHOPS

Excellent service, can highly recommend

OFFICES

Rob was patient, friendly and efficient in dealing with the quotation

RETAIL AND SHOPS

Great service all round,

OFFICES

Great and easy

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

TRADESMAN

We are still waiting for a copy of our insurance certificate

HOME INSURANCE

Staff were patient and polite. Would recommend them.

TRADESMAN

will not waste my time

RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…

PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…

TRADESMAN

What I was promised over the phone re insurance cover was quite…

TRADESMAN

Don’t have the decency to call back. Have to ring number of…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

RETAIL AND SHOPS

Send the documents out straightaway. I'm still waiting for them 7 days…

COMMERCIAL COMBINED

I found there telephone contact with me difficult

TRADESMAN

Auto Renewed 2 weeks before due date.

PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…

COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…

RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…

RETAIL AND SHOPS

All was good but getting my sons bank details when setting up…

PROFESSIONAL INDEMNITY

Not a bad service over the phone but after several calls to…

COMMERCIAL COMBINED

Im still waiting on my Insurance documents and had the same problem…

PROFESSIONAL INDEMNITY

Original dealings were fine, and would've got 4 stars. Downgraded 'cos I…

COMMERCIAL COMBINED

Answered the original enquiry. We were promised a quote. It never came.\n\nRepeated…

TRADESMAN

Not very happy with the price hike