Independent customer reviews

See what our customers are saying

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4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

PUB AND HOTEL

GREAT SERVICE

RETAIL AND SHOPS

Brilliant service, excellent in every way

PUB AND HOTEL

They were pleasant and patient to deal with and found me a…

PUB AND HOTEL

Friendly and efficient and met my requirements

TRADESMAN

Salesman seem very friendly all went well up until the point that…

PROFESSIONAL INDEMNITY

Great communication. Very informative in explaining what the policy included. Overall very…

PUBLIC AND EMPLOYEE LIABILITY

I have no issue with the products. But I find the service…

OFFICES

Communication was very good and they got me the best priced deal…

Commercial Combined

Very efficient, explained everything well, git back to us when they said…

Hair and beauty

Yes

RETAIL AND SHOPS

The representative that I spoke to was extremely professional, friendly and well…

PUBLIC AND EMPLOYEE LIABILITY

I was very please with the communication, was very professional, really clear…

PROFESSIONAL INDEMNITY

Initially I was quite happy with the Insurance Octopus services. However, when…

Commercial Property

I do not recommend large companies, but I would ask them for…

TRADESMAN

Very good service received from the seller will be using again

Commercial Property

Excellent service

TRADESMAN

Very attentive and efficient.

OFFICES

Good call-back scheduling, polite and relevant service, no up-selling, product seems to…

TRADESMAN

Helpful, easy renewal experience.

Commercial Combined

Would have given 5 stars had I been offered a discount for…

RESIDENTIAL LETTINGS

The process of setting up the policies I needed was quick and…

TRADESMAN

Quick and easy

Hair and beauty

Staff are always helpful and polite.

RESIDENTIAL LETTINGS

Helpful, friendly and knowledgeable. The telephone was answered quickly to a member…

PROFESSIONAL INDEMNITY

We've used The Insurance Octopus for a number of years and would…

TRADESMAN

Rang back to speak at a convenient time, all paper work was…

TRADESMAN

Fast service, all paperwork asked for available quickly, good deal received

TRADESMAN

Communication is first class. Service excellent

TRADESMAN

Excellent Service, very friendly, patient adviser. I will defiantly use again.

PUB AND HOTEL

reliable and good value

PUBLIC AND EMPLOYEE LIABILITY

The advisor understood the type of Insurance I needed and he explained…

RESIDENTIAL LETTINGS

Easy to use. Staff friendly and knowledgeable. More personal service rather than…

PROFESSIONAL INDEMNITY

Always helpful on the phone I would put excellent if the insurance…

Commercial Combined

Good advice and prompt service

OFFICES

The service is always excellent, and who ever you speak to they…

OFFICES

still thought prices had gone up more than inflation

RETAIL AND SHOPS

Good service. Good price.

TRADESMAN

Quick and helpful. Will definitely continue to deal with them.

RETAIL AND SHOPS

Very helpful and gave us a good quote

TRADESMAN

Dealt efficiently with my enquiry. Payment methods seem very secure. I would…

PUBLIC AND EMPLOYEE LIABILITY

Friendly and informative and happy to wirk around me when needed to…

TRADESMAN

Worked hard to gain our trust initially and then put forward a…

PUB AND HOTEL

GREAT SERVICE

RETAIL AND SHOPS

Brilliant service, excellent in every way

PUB AND HOTEL

They were pleasant and patient to deal with and found me a…

PROFESSIONAL INDEMNITY

Great communication. Very informative in explaining what the policy included. Overall very…

OFFICES

Communication was very good and they got me the best priced deal…

Commercial Combined

Very efficient, explained everything well, git back to us when they said…

Hair and beauty

Yes

RETAIL AND SHOPS

The representative that I spoke to was extremely professional, friendly and well…

PUBLIC AND EMPLOYEE LIABILITY

I was very please with the communication, was very professional, really clear…

TRADESMAN

Very good service received from the seller will be using again

Commercial Property

Excellent service

TRADESMAN

Helpful, easy renewal experience.

RESIDENTIAL LETTINGS

The process of setting up the policies I needed was quick and…

Hair and beauty

great communication

RESIDENTIAL LETTINGS

Octopus sent a reminder in a timely manner and gave us a…

RETAIL AND SHOPS

Brilliant

HOME INSURANCE

Helpful service with effort to get the best available deal.

RESTAURANT AND TAKE-AWAY

Dealing with a Luke my sales advisor was very relaxed and he…

Commercial Property

My dealings with the salesperson was very easy to deal with

Commercial Property

So easy to set up my policy

Commercial Combined

handled professionally and efficiently over the phone, changes made and documents received…

TRADESMAN

Salesman seem very friendly all went well up until the point that…

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Be more polite and more professional, instead of talking to me like…

TRADESMAN

After I paid I was told there were no paper copies were…

PUBLIC AND EMPLOYEE LIABILITY

I have no issue with the products. But I find the service…

PROFESSIONAL INDEMNITY

Initially I was quite happy with the Insurance Octopus services. However, when…

Commercial Combined

Would have given 5 stars had I been offered a discount for…

TRADESMAN

Not very happy with the price hike

Commercial Property

Great prices poor staff response \nONLY insured 1/2

RETAIL AND SHOPS

All was good but getting my sons bank details when setting up…

PROFESSIONAL INDEMNITY

Not a bad service over the phone but after several calls to…

PUB AND HOTEL

Friendly and efficient and met my requirements

TRADESMAN

Good contact very pleased sent receipt in post as then l don't…

Commercial Property

I do not recommend large companies, but I would ask them for…

TRADESMAN

Very attentive and efficient.

OFFICES

Good call-back scheduling, polite and relevant service, no up-selling, product seems to…

OFFICES

Leonie who dealt with our new policy was helpful, friendly and knowledgeable…

Commercial Combined

very good.