Independent customer reviews

See what our customers are saying

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

Excellent first class service as always

TRADESMAN

Great service ,I made a claim this year very sympathetic and easy…

RESIDENTIAL LETTINGS

I had to phone several times to get my documentation I found…

TRADESMAN

yes it was quite easy for insurance stuff

RESTAURANT AND TAKE-AWAY

Very helpful, hassle-free service, great price.

TRADESMAN

Excellent service provided to help me finding exactly what I needed to…

RESIDENTIAL LETTINGS

Friendly and efficient

RETAIL AND SHOPS

10 out of 10

RETAIL AND SHOPS

Very efficient, great customer service.

TRADESMAN

it was fine,no problem with getting my public liability insurance renewed.

RESTAURANT AND TAKE-AWAY

Excellent service and very helpful would definatly recommend

RETAIL AND SHOPS

very efficient and courteous

TRADESMAN

Staff really helpful but had to ring back for additional paperwork to…

PROFESSIONAL INDEMNITY

Very easy to deal with from finding the right insurance to renewing.…

TRADESMAN

All staff were really helpful but had to ring back to have…

TRADESMAN

Jack Storey put himself out to find a better quote for my…

HAIR AND BEAUTY

Helpful approach and attentive rto customers needs

PROFESSIONAL INDEMNITY

It's been a while so things might have changed. They were very…

TRADESMAN

Very convenient way to do business, efficient and professional

RETAIL AND SHOPS

Yes

RESIDENTIAL LETTINGS

Staff were very helpful and professional.

RETAIL AND SHOPS

Not usually taken in by tele sales but I thought that I…

HAIR AND BEAUTY

I had another company ring me to give a quote and they…

PROFESSIONAL INDEMNITY

Qick and esay no hassle, well done you guys

TRADESMAN

They answered all my queries promptly and politely

TRADESMAN

UnHurried, smooth and informative!

TRADESMAN

Persistent but polite. Called me back several times until I got my…

RESTAURANT AND TAKE-AWAY

Very professional, so fast to arrange renewal at last year's price, which…

PUBLIC AND EMPLOYEE LIABILITY

Ease of renewal and efficient handling of any questions or information supplied…

RETAIL AND SHOPS

Saved me a massive amount of money!

RESIDENTIAL LETTINGS

i have used insurance octopus for a few years now. they have…

PROFESSIONAL INDEMNITY

Very good service

TRADESMAN

I phoned to see how much it would cost me to get…

RETAIL AND SHOPS

ok

PUBLIC AND EMPLOYEE LIABILITY

Very Good

PROFESSIONAL INDEMNITY

A smooth and simple process

TRADESMAN

*****

PUBLIC AND EMPLOYEE LIABILITY

Very pleasant staff and very good prices.

COMMERCIAL COMBINED

good service

TRADESMAN

Very responsive, and nice people to deal with

COMMERCIAL COMBINED

Beat our renewal premium by over 60% and gave excellent customer service

RESIDENTIAL LETTINGS

I have used the insurance octopus for the third year running, in…

RETAIL AND SHOPS

Excellent first class service as always

TRADESMAN

Great service ,I made a claim this year very sympathetic and easy…

RESTAURANT AND TAKE-AWAY

Very helpful, hassle-free service, great price.

TRADESMAN

Excellent service provided to help me finding exactly what I needed to…

RESIDENTIAL LETTINGS

Friendly and efficient

RETAIL AND SHOPS

10 out of 10

RETAIL AND SHOPS

Very efficient, great customer service.

RESTAURANT AND TAKE-AWAY

Excellent service and very helpful would definatly recommend

RETAIL AND SHOPS

very efficient and courteous

PROFESSIONAL INDEMNITY

Very easy to deal with from finding the right insurance to renewing.…

TRADESMAN

Jack Storey put himself out to find a better quote for my…

HAIR AND BEAUTY

Helpful approach and attentive rto customers needs

PROFESSIONAL INDEMNITY

It's been a while so things might have changed. They were very…

TRADESMAN

Very convenient way to do business, efficient and professional

RETAIL AND SHOPS

Yes

PUBLIC AND EMPLOYEE LIABILITY

Good prices and service.

EVENT INSURANCE

very helpful my requirements were non-standard ; they found a better price…

PROFESSIONAL INDEMNITY

Excellent service. Took the time to speak to me in details about…

TRADESMAN

Going me a great price for my public liability insurance

COMMERCIAL COMBINED

Very helpful

RETAIL AND SHOPS

very good helpful service

PUBLIC AND EMPLOYEE LIABILITY

You still haven't come back to me with a quote as promised.

TRADESMAN

I renewed my policy with the insurance octopus, payed for it in…

PROFESSIONAL INDEMNITY

Got bill out of the blue ahead of renewal even though material…

RESIDENTIAL LETTINGS

On Xmas day (25/12/17) the insurance octopus sent me an email saying…

TRADESMAN

After care service terrible

MOTOR TRADE

To Exspensive .

TRADESMAN

Pressed the wrong star it should have been 5

TRADESMAN

I am still waiting for detail of the insurance I have taken…

TRADESMAN

not good, changed price

TRADESMAN

How they can improve is to cease pestering me with this banal…

TRADESMAN

Agent very good, friendly and helpful but so far unable to obtain…

PROFESSIONAL INDEMNITY

Where are my documents and receipt for my accounts. Great we love…

TRADESMAN

The customer service was fantastic until i was made aware that the…

TRADESMAN

I'd rather not tell you what I think

TRADESMAN

Stop scaming

COMMERCIAL PROPERTY

by returning phone calls and assuring policies are completed correctly.

TRADESMAN

You unnecessarily raised my premium by 30%

PUBLIC AND EMPLOYEE LIABILITY

still waiting for paper work that i have asked for

PROFESSIONAL INDEMNITY

When I got my renewal notice I saw that a service fee…

PROFESSIONAL INDEMNITY

the price was higher at first.

PROFESSIONAL INDEMNITY

Disappointing! I have had to chase for correct details on my policy…