Independent customer reviews

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4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

Commercial Combined

Was pleased with the knowledge the consultant had about my type of…

RETAIL AND SHOPS

Excellent service & the cover I needed was just right for my…

Commercial Property

I was pleased that they put themselves out to make sure my…

Hair and beauty

Excellent customer service. Fair price. Quick and easy

Commercial Combined

Liam was very helpful and understands the insurance needs of small business.\nVery…

OFFICES

helpful, infomation supplied promptly, good service overall. terrible company name though!

TRADESMAN

Courteous, efficient and cost effective.

PROFESSIONAL INDEMNITY

Great insurance prices, straight forward policy details and friendly staff

RETAIL AND SHOPS

no complaints

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

TRADESMAN

yes I'm happy and will recomended to friends

PUBLIC AND EMPLOYEE LIABILITY

I would recommend them

PUBLIC AND EMPLOYEE LIABILITY

Great experience easy to use\nCompetitive price

RETAIL AND SHOPS

The Girl that sold me my Insurance policy was very good ,she…

TRADESMAN

Knowledgeable, helpful, polite - sorted all queries quickly

RETAIL AND SHOPS

Everything was very simple to complete and handled efficiently. Will definitely use…

RESTAURANT AND TAKE-AWAY

good Sales man (Daryll) it took him over w week to get…

TRADESMAN

Easy to manage and simple to understand. Great price and good customer…

RETAIL AND SHOPS

Was really helpful andd i got a good deal and would definatly…

RETAIL AND SHOPS

Good Service

RESIDENTIAL LETTINGS

Excellent, cost-effective insurance for my holiday property.

RESTAURANT AND TAKE-AWAY

good for the catering business a bit slow in getting through to…

RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…

PROFESSIONAL INDEMNITY

V good

RETAIL AND SHOPS

Very good service good level of cover

RETAIL AND SHOPS

Great company, quick and easy especially when its for business services and…

TRADESMAN

Good service

PUB AND HOTEL

Always helpful and willing to re look at my policy to get…

TRADESMAN

Very good service thank you.

RETAIL AND SHOPS

Helpful, polite and not too pushy and a good price.

RESIDENTIAL LETTINGS

Ease of phone call

TRADESMAN

Very efficient and polite. Answered the phone in a timely fashion and…

PROFESSIONAL INDEMNITY

Fanastic personal service which helped us to find the right insurance provider.

RESIDENTIAL LETTINGS

Always easy to deal with

TRADESMAN

Sensible direct appropriate straight forward to deal with

PROFESSIONAL INDEMNITY

Fantastic service from all at The Insurance Octopus. Whenever I called all…

TRADESMAN

Recommendable good service.

PROFESSIONAL INDEMNITY

I found the service of high quality very supportive. It was simple…

TRADESMAN

will not waste my time

CONTRACTS ALL RISKS

THanks for supplying a prompt and sensible price for insurance.

TRADESMAN

Pretty good price\nEasy to deal with.

Commercial Combined

Was pleased with the knowledge the consultant had about my type of…

RETAIL AND SHOPS

Excellent service & the cover I needed was just right for my…

Commercial Property

I was pleased that they put themselves out to make sure my…

Hair and beauty

Excellent customer service. Fair price. Quick and easy

Commercial Combined

Liam was very helpful and understands the insurance needs of small business.\nVery…

OFFICES

helpful, infomation supplied promptly, good service overall. terrible company name though!

TRADESMAN

Courteous, efficient and cost effective.

PROFESSIONAL INDEMNITY

Great insurance prices, straight forward policy details and friendly staff

RETAIL AND SHOPS

no complaints

PUBLIC AND EMPLOYEE LIABILITY

I would recommend them

PUBLIC AND EMPLOYEE LIABILITY

Great experience easy to use\nCompetitive price

TRADESMAN

Knowledgeable, helpful, polite - sorted all queries quickly

RETAIL AND SHOPS

Everything was very simple to complete and handled efficiently. Will definitely use…

RESTAURANT AND TAKE-AWAY

good Sales man (Daryll) it took him over w week to get…

TRADESMAN

Easy to manage and simple to understand. Great price and good customer…

RETAIL AND SHOPS

Was really helpful andd i got a good deal and would definatly…

RETAIL AND SHOPS

Good Service

PROFESSIONAL INDEMNITY

excellant service

Commercial Combined

Excellent service

RETAIL AND SHOPS

very helpful and clear

TRADESMAN

Excellent professional service. Happy with the price quoted

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

TRADESMAN

will not waste my time

RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…

PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

HOME INSURANCE

Staff were patient and polite. Would recommend them.

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Auto Renewed 2 weeks before due date.

TRADESMAN

Be more polite and more professional, instead of talking to me like…

PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…

RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…

TRADESMAN

After I paid I was told there were no paper copies were…

TRADESMAN

far too pushy considering had 3 weeks to insure

COMMERCIAL PROPERTY

still waiting for sperate invoices

RETAIL AND SHOPS

I thought that they were rather expensive this year.I will be looking…

TRADESMAN

They were helpful but managed to sell me a policy twice the…

Commercial Property

Great prices poor staff response \nONLY insured 1/2

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…