Independent customer reviews

See what our customers are saying

See Insurance Covers

4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

PUBLIC AND EMPLOYEE LIABILITY

excellant

RESTAURANT AND TAKE-AWAY

excellent

PUBLIC AND EMPLOYEE LIABILITY

Great customer service..

PUBLIC AND EMPLOYEE LIABILITY

Excellent service as usual, no fuss, totally understanding my requirements

Commercial Property

Good service and excellent price of our block of flats

Commercial Combined

Excellent

TRADESMAN

I want to thank you for your help.

RETAIL AND SHOPS

Very helpful, been with them several years, always get competitive quotes.

RESIDENTIAL LETTINGS

They were very consistant in following up. I believe I was allocated…

High-Net Worth

good communiction..friendly staff and fair prices

COMMERCIAL COMBINED

Yes

TRADESMAN

Am pleased and happy

COMMERCIAL COMBINED

very good

TRADESMAN

Reasonably priced premium, courteous and friendly service, satisfaction with my cover.

TRADESMAN

I had some issues with the cover being offered ,but my concerns…

TRADESMAN

Professional on the phone really helpful would recommend them to colleagues

RETAIL AND SHOPS

Cheapest quote- very friendly customer service.

TRADESMAN

Price

RESIDENTIAL LETTINGS

My property is quite complicated to insure - sitting tenant, airbnb +…

PROFESSIONAL INDEMNITY

Helpful, rang when they said they would. \nMany thanks \nNick\nwww.e-blueprint.co.uk

HOME INSURANCE

Staff were patient and polite. Would recommend them.

PUB AND HOTEL

Very easy service to use and friendly helpful staff

OFFICES

The quote is very good for our business

PROFESSIONAL INDEMNITY

I have been using Insurance Octopus for the last five years and…

TRADESMAN

Very helpful and understood my requirements exactly.

OFFICES

No hassle just straight forward. Have used them for 2 years and…

RETAIL AND SHOPS

Good responses times, easy to talk to and seems to be a…

TRADESMAN

Well done, Thank You

TRADESMAN

Very good and friendly. easy to follow

PUBLIC AND EMPLOYEE LIABILITY

Always happy to help and very helpful. this is the 2nd year…

PUBLIC AND EMPLOYEE LIABILITY

Good price,very polite and pleasant couldnt do enough for you.

RETAIL AND SHOPS

Every thing was done very effectionly and a good quote for the…

HAIR AND BEAUTY

great customer service

TRADESMAN

Very pleased with there help.

RETAIL AND SHOPS

They were able to help me with obtaining insurance when many other…

RETAIL AND SHOPS

Excellent

PUBLIC AND EMPLOYEE LIABILITY

Very helpful

PROFESSIONAL INDEMNITY

I would recommend & this is my third year with them ,…

TRADESMAN

Brilliant service and reasonable rates, l would and have recommended this company

RESIDENTIAL LETTINGS

As a family, we have been with Liverpool & Victoria for over…

HAIR AND BEAUTY

would recomend and would buy again.

TRADESMAN

A good efficient service enhanced by polite advisers.

PUBLIC AND EMPLOYEE LIABILITY

excellant

RESTAURANT AND TAKE-AWAY

excellent

PUBLIC AND EMPLOYEE LIABILITY

Great customer service..

PUBLIC AND EMPLOYEE LIABILITY

Excellent service as usual, no fuss, totally understanding my requirements

Commercial Property

Good service and excellent price of our block of flats

Commercial Combined

Excellent

TRADESMAN

I want to thank you for your help.

RETAIL AND SHOPS

Very helpful, been with them several years, always get competitive quotes.

RESIDENTIAL LETTINGS

They were very consistant in following up. I believe I was allocated…

High-Net Worth

good communiction..friendly staff and fair prices

COMMERCIAL COMBINED

Yes

TRADESMAN

Am pleased and happy

COMMERCIAL COMBINED

very good

TRADESMAN

Reasonably priced premium, courteous and friendly service, satisfaction with my cover.

TRADESMAN

I had some issues with the cover being offered ,but my concerns…

TRADESMAN

Professional on the phone really helpful would recommend them to colleagues

RETAIL AND SHOPS

Cheapest quote- very friendly customer service.

TRADESMAN

Price

RESIDENTIAL LETTINGS

My property is quite complicated to insure - sitting tenant, airbnb +…

PROFESSIONAL INDEMNITY

Helpful, rang when they said they would. \nMany thanks \nNick\nwww.e-blueprint.co.uk

OFFICES

Nothing was too much trouble for your contact. Very helpful and user…

TRADESMAN

We are still waiting for a copy of our insurance certificate

HOME INSURANCE

Staff were patient and polite. Would recommend them.

COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…

COMMERCIAL PROPERTY

Needs to be more competitive on pricing, especially renewables!

TRADESMAN

You unnecessarily raised my premium by 30%

TRADESMAN

will not waste my time

PUBLIC AND EMPLOYEE LIABILITY

Horrendous communication. Don't reply to emails for Days! After paying for the…

PUBLIC AND EMPLOYEE LIABILITY

still waiting for paper work that i have asked for

RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…

PROFESSIONAL INDEMNITY

Overpriced and do not value repeat business. Also ignored my emails since…

TRADESMAN

What I was promised over the phone re insurance cover was quite…

TRADESMAN

Don’t have the decency to call back. Have to ring number of…

TRADESMAN

After care service terrible

TRADESMAN

not good, changed price

TRADESMAN

Am still waiting to see my policy and certificate

RETAIL AND SHOPS

month on and still no policy

HAIR AND BEAUTY

Well I was promised a paper copy of my insurance and as…

PUBLIC AND EMPLOYEE LIABILITY

Customers should not have to threaten to leave to get a fair…

RETAIL AND SHOPS

The quote was competitive but did not mention the discount through my…

COMMERCIAL COMBINED

I found there telephone contact with me difficult

RESIDENTIAL LETTINGS

available and clear