Independent customer reviews

See what our customers are saying

See Insurance Covers

4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

PROFESSIONAL INDEMNITY

Renewed again with The Insurance Octupus. Great service and good quote.

Hair and beauty

yes i would recomend this company , explain things very clear. and…

TRADESMAN

very good but have retierd

PROFESSIONAL INDEMNITY

There were a number of bespoke or less-typical business activities that needed…

RETAIL AND SHOPS

excellent service. my needs were understood and met with no difficulty at…

OFFICES

Straightforward and quick to renew my policy.

PROFESSIONAL INDEMNITY

The octopus agents where really helpful and always called back when helping…

OFFICES

Bernard, our representative, was very accommodating and understanding in that whilst it…

PUB AND HOTEL

Quick and easy

TRADESMAN

They are very helpful and explain everything \nThey try and get the…

RESTAURANT AND TAKE-AWAY

Mistakes in the insurance policy, it took weeks to correct it.

TRADESMAN

Got me a great deal on my insurance.

PUB AND HOTEL

Good knowledge and clear communication

TRADESMAN

Very quick and eas services, well mannered and easy to talk to…

RETAIL AND SHOPS

Served in great rush and was not helpful at all...

TRADESMAN

Dealt with my claim quickly .

OFFICES

Very prompt service leading to a significant saving.

PUBLIC AND EMPLOYEE LIABILITY

Nice drinks good atmosphere

Hair and beauty

i saved £600 on last years policy for the same cover

PUBLIC AND EMPLOYEE LIABILITY

Attentive to business needs providing highly competitive pricing

RETAIL AND SHOPS

Been with them for 4 years always deal with the same broker…

Commercial Combined

Efficient,competant and sensible costings

RETAIL AND SHOPS

Simple process and great price - half of my renewal where they…

OFFICES

Great and easy

RETAIL AND SHOPS

Great service all round,

OFFICES

Rob was patient, friendly and efficient in dealing with the quotation

RETAIL AND SHOPS

Excellent service, can highly recommend

RETAIL AND SHOPS

Third year running I’ve used Octopus, they are great . Everyone I’ve…

TRADESMAN

Friendly, professional service. Very competitive for Buisness insurance.

TOOL COVER

No problems from start to finish every thing went through without a…

Hair and beauty

Quick and simple to deal with.

TRADESMAN

Excellent service very helpful & efficient \nWould recomend

PUBLIC AND EMPLOYEE LIABILITY

Daniel Harwood dealt promptly and efficiently with my inquiry and won the…

PROFESSIONAL INDEMNITY

Easy, professional, clear.

PUB AND HOTEL

They were very easy to deal with and responded to all my…

RESIDENTIAL LETTINGS

They sorted out the insurance that I needed and met the price…

PUBLIC AND EMPLOYEE LIABILITY

We are pleased with our “Quote

PUB AND HOTEL

Jason was very good, efficient and helpful.

OFFICES

Everything was good; the communication and the delivery

Commercial Property

Excellent service

RETAIL AND SHOPS

Very helpful and quick

PROFESSIONAL INDEMNITY

Great, fast set up and advice from staff and reasonably priced

PROFESSIONAL INDEMNITY

Renewed again with The Insurance Octupus. Great service and good quote.

TRADESMAN

very good but have retierd

RETAIL AND SHOPS

excellent service. my needs were understood and met with no difficulty at…

OFFICES

Straightforward and quick to renew my policy.

PROFESSIONAL INDEMNITY

The octopus agents where really helpful and always called back when helping…

OFFICES

Bernard, our representative, was very accommodating and understanding in that whilst it…

TRADESMAN

They are very helpful and explain everything \nThey try and get the…

TRADESMAN

Got me a great deal on my insurance.

PUB AND HOTEL

Good knowledge and clear communication

TRADESMAN

Very quick and eas services, well mannered and easy to talk to…

TRADESMAN

Dealt with my claim quickly .

OFFICES

Very prompt service leading to a significant saving.

Hair and beauty

i saved £600 on last years policy for the same cover

PUBLIC AND EMPLOYEE LIABILITY

Attentive to business needs providing highly competitive pricing

RETAIL AND SHOPS

Been with them for 4 years always deal with the same broker…

TRADESMAN

Hassle free to set up

PUBLIC AND EMPLOYEE LIABILITY

Helpful, flexible and actually listen

Hair and beauty

Always easy renewal every year and great price.

PUB AND HOTEL

Great result from a very easy to deal with company. Ring you…

Commercial Property

They are always efficient and professional. The Renewal price was reasonable. I…

PROFESSIONAL INDEMNITY

Very good service at a realistic price to cover business requirements, have…

RESTAURANT AND TAKE-AWAY

Mistakes in the insurance policy, it took weeks to correct it.

RETAIL AND SHOPS

Served in great rush and was not helpful at all...

RESTAURANT AND TAKE-AWAY

no help while my business was struggling through covid

OFFICES

Reply to emails, reply to tel calls and get the name right…

RETAIL AND SHOPS

When I was unsure and asked Questions especially about alarm specifications demanded,…

Commercial Property

absolute rubbish! \nthey said they can provide cover for us, took deposit,…

TRADESMAN

Listen to the customer on the phone

RESTAURANT AND TAKE-AWAY

No help what so ever

RESTAURANT AND TAKE-AWAY

Didnt get the receipt nor invoices ,after I paid the broker fee…

TRADESMAN

Send out the paperwork

TRADESMAN

Salesman seem very friendly all went well up until the point that…

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

TRADESMAN

After I paid I was told there were no paper copies were…

RESIDENTIAL LETTINGS

Policy details incomplete - two properties covered but only one detailed until…

PROFESSIONAL INDEMNITY

Doesnt really give much away as no answer from an email sent…

PUBLIC AND EMPLOYEE LIABILITY

They dont even spell my name correctly nor have they answered to…

Commercial Property

By replying to phone/email enquiries when they say they will without having…

RETAIL AND SHOPS

My latest renewal kind of went ahead without my say so.

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Be more polite and more professional, instead of talking to me like…