Independent customer reviews

See what our customers are saying

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

Excellent service

TRADESMAN

Excellent service

Hair and beauty

Very good price

RETAIL AND SHOPS

Fantastic service as always.

TRADESMAN

Quick and easy cheep

TRADESMAN

Good insurance deal. Good communication.

RETAIL AND SHOPS

The representative who dealt with my query was professional, efficient & helpful.…

PUB AND HOTEL

Good sales contact and agents. Clear and precise.

RETAIL AND SHOPS

so far okay .havent had any issues

RETAIL AND SHOPS

Very good .I will recommend it to other people.

Commercial Property

Very good, no hassle and I will go again. Staff polite and…

TRADESMAN

No hassle, quick and pleasant, supplied what was required no fuss. Instantly…

RETAIL AND SHOPS

Very helpful and great communication. Amelia kept working to find the right…

TRADESMAN

Efficient although I would prefer renewals sent in the post and not…

Commercial Combined

BRILLIANT SERVICE

TRADESMAN

Taking more time than I expected to receive quotation from underwriters apart…

RETAIL AND SHOPS

Generally, all-around good service from quotation to acceptance of the policy

Commercial Combined

Great service

PUB AND HOTEL

I was with you in 2017, then for no reason you increased…

RETAIL AND SHOPS

Good communication

TRADESMAN

Very helpful thank you, very polite & professional

Commercial Property

Always first class service and a great price

OFFICES

Excellent service and cheaper insurance premium!

RESTAURANT AND TAKE-AWAY

A good renewal price with no faffing around.

HOME INSURANCE

Yes I would recommend them and use them again.

TRADESMAN

Product provided was perfect, all deals were by email and things moved…

RESIDENTIAL LETTINGS

Service was good.

RETAIL AND SHOPS

Not only was the quote almost half of what my last insurer…

RESTAURANT AND TAKE-AWAY

Helpful , polite , patient ,,,

Hair and beauty

Yes I’d recommend

TRADESMAN

Good communication\nGood price.\nEasy to deal with.

RETAIL AND SHOPS

See below Great experience

TRADESMAN

Always a first class quick service with good prices

Commercial Combined

handled professionally and efficiently over the phone, changes made and documents received…

RETAIL AND SHOPS

good

Commercial Property

So easy to set up my policy

Commercial Property

My dealings with the salesperson was very easy to deal with

RESTAURANT AND TAKE-AWAY

Dealing with a Luke my sales advisor was very relaxed and he…

HOME INSURANCE

Helpful service with effort to get the best available deal.

TRADESMAN

Efficient service and they searched for the cheapest price for my insurance.…

RETAIL AND SHOPS

Brilliant

PROFESSIONAL INDEMNITY

A+ service

RETAIL AND SHOPS

Excellent service

TRADESMAN

Excellent service

Hair and beauty

Very good price

RETAIL AND SHOPS

Fantastic service as always.

TRADESMAN

Quick and easy cheep

TRADESMAN

Good insurance deal. Good communication.

RETAIL AND SHOPS

The representative who dealt with my query was professional, efficient & helpful.…

PUB AND HOTEL

Good sales contact and agents. Clear and precise.

RETAIL AND SHOPS

so far okay .havent had any issues

RETAIL AND SHOPS

Very good .I will recommend it to other people.

Commercial Property

Very good, no hassle and I will go again. Staff polite and…

RETAIL AND SHOPS

Very helpful and great communication. Amelia kept working to find the right…

Commercial Combined

BRILLIANT SERVICE

RETAIL AND SHOPS

Generally, all-around good service from quotation to acceptance of the policy

Commercial Combined

Great service

PUB AND HOTEL

I was with you in 2017, then for no reason you increased…

RETAIL AND SHOPS

Good communication

TRADESMAN

Very helpful thank you, very polite & professional

PROFESSIONAL INDEMNITY

very professional, great communication and they beat every other quote i received,…

PROFESSIONAL INDEMNITY

Simple, effective and Good Value. They check tailoring to ensure that you…

TRADESMAN

Found the price was good and the ease in renewing the policy…

RETAIL AND SHOPS

When I was unsure and asked Questions especially about alarm specifications demanded,…

Commercial Property

absolute rubbish! \nthey said they can provide cover for us, took deposit,…

TRADESMAN

Listen to the customer on the phone

PUBLIC AND EMPLOYEE LIABILITY

Never explained that i did not need insurance for a business that…

RESTAURANT AND TAKE-AWAY

No help what so ever

RESTAURANT AND TAKE-AWAY

Didnt get the receipt nor invoices ,after I paid the broker fee…

RETAIL AND SHOPS

Had to call them up so many times to get my renewal…

PUBLIC AND EMPLOYEE LIABILITY

I've not yet had a call back to confirm or finish taking…

TRADESMAN

Send out the paperwork

TRADESMAN

Salesman seem very friendly all went well up until the point that…

PUBLIC AND EMPLOYEE LIABILITY

what i can say

RESTAURANT AND TAKE-AWAY

hello the experience is really awful i have repeatedly said to cancel…

RETAIL AND SHOPS

No customer service

RESTAURANT AND TAKE-AWAY

Mistakes in the insurance policy, it took weeks to correct it.

RETAIL AND SHOPS

Served in great rush and was not helpful at all...

RESTAURANT AND TAKE-AWAY

no help while my business was struggling through covid

OFFICES

Reply to emails, reply to tel calls and get the name right…

Commercial Property

By replying to phone/email enquiries when they say they will without having…

RETAIL AND SHOPS

My latest renewal kind of went ahead without my say so.

Hair and beauty

I read the policy it stated that I would be able to…

RESIDENTIAL LETTINGS

Policy details incomplete - two properties covered but only one detailed until…