Independent customer reviews

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4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

TRADESMAN

This company are very helpful and speedy in their service
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RETAIL AND SHOPS

Very helpful, and got the cover we required at a competitive price.…
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RETAIL AND SHOPS

Very helpful member of staff on the phone. \nGave us the quote,…
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RETAIL AND SHOPS

fast, efficient and value for money.
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RETAIL AND SHOPS

your representative Richard was very helpful and well informed i would\ndefinitely recommend…
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TRADESMAN

very helpful staff and great value
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RETAIL AND SHOPS

Would highly recommend. Ryan was the person I dealt with and he…
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Hair and beauty

Renewing my insurance was quick and easy. Good price too
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Commercial Combined

Amazing service took me 2 mins to sign up for business insurance
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TRADESMAN

First class service and follow up from last years policy
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TRADESMAN

Listened to actual needs. Found suitable cover within budget even with a…
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RETAIL AND SHOPS

Good service.
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Hair and beauty

A very pleasant gentleman saved me a huge sum of money and…
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Commercial Property

Excellent Customer Service as always from the Team at Business Octopus. In…
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TRADESMAN

Very quick and efficient
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TRADESMAN

Worked hard to gain our trust initially and then put forward a…
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PUBLIC AND EMPLOYEE LIABILITY

Friendly and informative and happy to wirk around me when needed to…
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TRADESMAN

Dealt efficiently with my enquiry. Payment methods seem very secure. I would…
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RETAIL AND SHOPS

Very helpful and gave us a good quote
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TRADESMAN

Quick and helpful. Will definitely continue to deal with them.
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RETAIL AND SHOPS

Good service. Good price.
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TRADESMAN

Jack Storey put himself out to find a better quote for my…
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TRADESMAN

All staff were really helpful but had to ring back to have…
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PROFESSIONAL INDEMNITY

Very easy to deal with from finding the right insurance to renewing.…
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TRADESMAN

Staff really helpful but had to ring back for additional paperwork to…
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RETAIL AND SHOPS

very efficient and courteous
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RESTAURANT AND TAKE-AWAY

Excellent service and very helpful would definatly recommend
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TRADESMAN

it was fine,no problem with getting my public liability insurance renewed.
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RETAIL AND SHOPS

Very efficient, great customer service.
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RETAIL AND SHOPS

10 out of 10
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RESIDENTIAL LETTINGS

Friendly and efficient
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TRADESMAN

Excellent service provided to help me finding exactly what I needed to…
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RESTAURANT AND TAKE-AWAY

Very helpful, hassle-free service, great price.
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TRADESMAN

yes it was quite easy for insurance stuff
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RESIDENTIAL LETTINGS

I had to phone several times to get my documentation I found…
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TRADESMAN

Great service ,I made a claim this year very sympathetic and easy…
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RETAIL AND SHOPS

Excellent first class service as always
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PROFESSIONAL INDEMNITY

The lady I spoke to was very friendly and helpful. When she…
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OFFICES

They were not at all pushy and got me a better price.
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RESIDENTIAL LETTINGS

Have used The Insurance Octopus for the past four years, have provided…
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PUBLIC AND EMPLOYEE LIABILITY

Prompt. effiecient
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DIRECTORS & OFFICERS

Easy and straightforward
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TRADESMAN

This company are very helpful and speedy in their service
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RETAIL AND SHOPS

Very helpful, and got the cover we required at a competitive price.…
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RETAIL AND SHOPS

Very helpful member of staff on the phone. \nGave us the quote,…
Read more

RETAIL AND SHOPS

your representative Richard was very helpful and well informed i would\ndefinitely recommend…
Read more

TRADESMAN

very helpful staff and great value
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RETAIL AND SHOPS

Would highly recommend. Ryan was the person I dealt with and he…
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Hair and beauty

Renewing my insurance was quick and easy. Good price too
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Commercial Combined

Amazing service took me 2 mins to sign up for business insurance
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TRADESMAN

First class service and follow up from last years policy
Read more

TRADESMAN

Listened to actual needs. Found suitable cover within budget even with a…
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RETAIL AND SHOPS

Good service.
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Hair and beauty

A very pleasant gentleman saved me a huge sum of money and…
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Commercial Property

Excellent Customer Service as always from the Team at Business Octopus. In…
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TRADESMAN

Very quick and efficient
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TRADESMAN

Worked hard to gain our trust initially and then put forward a…
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PUBLIC AND EMPLOYEE LIABILITY

Friendly and informative and happy to wirk around me when needed to…
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TRADESMAN

Dealt efficiently with my enquiry. Payment methods seem very secure. I would…
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RETAIL AND SHOPS

Very helpful and gave us a good quote
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TRADESMAN

Quick and helpful. Will definitely continue to deal with them.
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RETAIL AND SHOPS

Good service. Good price.
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OFFICES

The service is always excellent, and who ever you speak to they…
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HOME INSURANCE

Staff were patient and polite. Would recommend them.
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COMMERCIAL PROPERTY

Needs to be more competitive on pricing, especially renewables!
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TRADESMAN

will not waste my time
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PUBLIC AND EMPLOYEE LIABILITY

Horrendous communication. Don't reply to emails for Days! After paying for the…
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PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…
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RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…
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PROFESSIONAL INDEMNITY

Overpriced and do not value repeat business. Also ignored my emails since…
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TRADESMAN

What I was promised over the phone re insurance cover was quite…
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TRADESMAN

Don’t have the decency to call back. Have to ring number of…
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Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…
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TRADESMAN

We are still waiting for a copy of our insurance certificate
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RETAIL AND SHOPS

month on and still no policy
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HAIR AND BEAUTY

Well I was promised a paper copy of my insurance and as…
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TRADESMAN

Auto Renewed 2 weeks before due date.
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PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…
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RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…
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RETAIL AND SHOPS

The quote was competitive but did not mention the discount through my…
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COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…
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COMMERCIAL COMBINED

I found there telephone contact with me difficult
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TRADESMAN

I had to contact the credit company as the insurer had set…
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TRADESMAN

far too pushy considering had 3 weeks to insure
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