Independent customer reviews

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

PROFESSIONAL INDEMNITY

Overall the service was effective and timely and as an existing customer,…

PROFESSIONAL INDEMNITY

No nonsense well prepared and easy to progress

TRADESMAN

Trouble free experience

PUB AND RESTUARANT

it was good

COMMERCIAL PROPERTY

got good price and arrange transfer from existing company without charging commission

RETAIL AND SHOPS

The service was very good my only comment was that the person…

RESIDENTIAL LETTINGS

Rest assured that I will notify you, one way or another, if…

PROFESSIONAL INDEMNITY

good but it goes up each year

PROFESSIONAL INDEMNITY

cheaper than current by half

RETAIL AND SHOPS

helpful advisor

PUB AND HOTEL

Great service

TRADESMAN

Yes

TRADESMAN

What I was promised over the phone re insurance cover was quite…

PROFESSIONAL INDEMNITY

Service from James Howarth was brilliant when above and beyond

PROFESSIONAL INDEMNITY

A pleasure to work with this team. Very helpful and I certainly…

TRADESMAN

Don’t have the decency to call back. Have to ring number of…

TRADESMAN

Great service, had the knowledge to give me a great package for…

PROFESSIONAL INDEMNITY

Everything was fantastic, efficient and thorough. The phone rep was helpful and…

TRADESMAN

great service, quick to sort out competitive cover

RETAIL AND SHOPS

Always a friendly, helpful and informative team who are ready to find…

PROFESSIONAL INDEMNITY

efficient and friendly, all done with minimum fuss

RETAIL AND SHOPS

very good and clear asked lots of questions which were all answered…

RETAIL AND SHOPS

We are not given to rating suppliers, but in this age of…

TRADESMAN

Excellent service for trade insurance.\n\nalthough have e-mailed them a couple of times…

PROFESSIONAL INDEMNITY

Yes

RESIDENTIAL LETTINGS

So far I have been treated politely and I hope, professionally. However,…

TRADESMAN

1st class servic

HAIR AND BEAUTY

Exceptionally helpful and knowledgeable staff, always searching for the best price for…

TRADESMAN

Great customer service!

COMMERCIAL PROPERTY

Professional

TRADESMAN

Hi it would have been higher but I am still waiting for…

TRADESMAN

Called to renew public liability, staff very helpfull, polite, straight forward to…

PROFESSIONAL INDEMNITY

A very straightforward renewal process. Quick and professional.

RETAIL AND SHOPS

Quick and efficient policy renewal service

PUB AND HOTEL

Professional no hard sell

PROFESSIONAL INDEMNITY

Yes

TRADESMAN

Efficient and friendly service. I dealt with a delightful South African woman.

TRADESMAN

Great service, very friendly staff.

PUBLIC AND EMPLOYEE LIABILITY

very helpful

PROFESSIONAL INDEMNITY

Efficient , good value and good communication from Octopus.

TRADESMAN

Very helpful and efficient service

TRADESMAN

Really helpful in finding the insurance cover I needed which was for…

PROFESSIONAL INDEMNITY

No nonsense well prepared and easy to progress

COMMERCIAL PROPERTY

got good price and arrange transfer from existing company without charging commission

PROFESSIONAL INDEMNITY

cheaper than current by half

RETAIL AND SHOPS

helpful advisor

PUB AND HOTEL

Great service

PROFESSIONAL INDEMNITY

Service from James Howarth was brilliant when above and beyond

PROFESSIONAL INDEMNITY

A pleasure to work with this team. Very helpful and I certainly…

TRADESMAN

Great service, had the knowledge to give me a great package for…

RETAIL AND SHOPS

Always a friendly, helpful and informative team who are ready to find…

PROFESSIONAL INDEMNITY

efficient and friendly, all done with minimum fuss

PROFESSIONAL INDEMNITY

excellent service and competitive price, and the person who spoke with me…

HAIR AND BEAUTY

Very patient and fully explained every detail your insurance should cover, that…

PROFESSIONAL INDEMNITY

Clare Fitzmaurice was excellent at explaining our options and providing help,

COMMERCIAL PROPERTY

I was very impressed by the service I received. Gavin and his…

PROFESSIONAL INDEMNITY

Polite and friendly staff. Knowledgeable and efficient. Renewed my policy in minutes.…

RETAIL AND SHOPS

Listened to what I needed, and worked hard for a great deal,…

PUB AND HOTEL

Recent quotation was best around.\nNo one could match it.

PUBLIC AND EMPLOYEE LIABILITY

Very efficient company with sensitivity.

PUBLIC AND EMPLOYEE LIABILITY

very efficient and helpful

RETAIL AND SHOPS

Excellent service - saved me £300 on my renewal 🙂

PUBLIC AND EMPLOYEE LIABILITY

very efficient and prompt

PROFESSIONAL INDEMNITY

Overpriced and do not value repeat business. Also ignored my emails since…

TRADESMAN

What I was promised over the phone re insurance cover was quite…

TRADESMAN

Don’t have the decency to call back. Have to ring number of…

RESIDENTIAL LETTINGS

On Xmas day (25/12/17) the insurance octopus sent me an email saying…

TRADESMAN

After care service terrible

TRADESMAN

not good, changed price

TRADESMAN

We are still waiting for a copy of our insurance certificate

COMMERCIAL PROPERTY

Needs to be more competitive on pricing, especially renewables!

TRADESMAN

You unnecessarily raised my premium by 30%

PUBLIC AND EMPLOYEE LIABILITY

Horrendous communication. Don't reply to emails for Days! After paying for the…

PUBLIC AND EMPLOYEE LIABILITY

still waiting for paper work that i have asked for

COMMERCIAL COMBINED

I found there telephone contact with me difficult

TRADESMAN

Am still waiting to see my policy and certificate

RETAIL AND SHOPS

month on and still no policy

HAIR AND BEAUTY

Well I was promised a paper copy of my insurance and as…

PUBLIC AND EMPLOYEE LIABILITY

Customers should not have to threaten to leave to get a fair…

RETAIL AND SHOPS

The quote was competitive but did not mention the discount through my…

TRADESMAN

Very good and friendly. easy to follow

PUB AND RESTUARANT

it was good

RESIDENTIAL LETTINGS

Rest assured that I will notify you, one way or another, if…

RESIDENTIAL LETTINGS

I had to phone several times to get my documentation I found…