Independent customer reviews

See what our customers are saying

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

They told everything in policy including bits I did not want.Given a…

PUBLIC AND EMPLOYEE LIABILITY

They found a great saving on my commercial insurance saving 60%.

PUBLIC AND EMPLOYEE LIABILITY

Easy competitive fast and helpful

TRADESMAN

Great service, been using them for 6 years.

Commercial Combined

good cover and good price

PUB AND HOTEL

the service from Tammy was second to none very knowledgable in her…

Commercial Combined

Very simple, polite professional

PROFESSIONAL INDEMNITY

The original contact Rob was excellent, and the premium was brilliant value.…

RETAIL AND SHOPS

Really helpful and knowledgeable staff.

TRADESMAN

contact me on time and gave me good price for past 3…

PUB AND HOTEL

would reccomend and would deal again,polite,efficient service by phone,good price

Commercial Combined

I don't very often leave reviews but all staff (mostly deal with…

TRADESMAN

They were helpful, friendly and efficient.

Commercial Property

First class service from bernard

RESTAURANT AND TAKE-AWAY

took me through all the options and made everything clear for me

TRADESMAN

Legal service was a waste of time very non committal and just…

RESIDENTIAL LETTINGS

Found this company very flexible, was able to add a new property…

RETAIL AND SHOPS

I found the service at Insurance Octopus really excellent. Simon was very…

TRADESMAN

Splendid..

TRADESMAN

You good company and ever so helpful.

TRADESMAN

Great Price , very helpful , keep up the good work.

Commercial Property

The best affer thanks

TRADESMAN

Despite the difficult times were all currently encountering; The guys here, while…

PUBLIC AND EMPLOYEE LIABILITY

Fast and efficient service, dealt with my request without fuss.

RETAIL AND SHOPS

Provided the cover I needed for the price I wanted.\nAs a previous…

TRADESMAN

Send out the paperwork

Directors & Officers

Quick and detailed response - walked us through every step of the…

PUBLIC AND EMPLOYEE LIABILITY

Good friendly service

Commercial Property

I have two police’s with them and they always contact me when…

PUBLIC AND EMPLOYEE LIABILITY

I thought your service is fantastic and it is a reasonable Insurance…

TRADESMAN

perfectily good service. high ratings /are for over and above service

RETAIL AND SHOPS

Excellent and efficient hassle free service

TRADESMAN

Easy to use service with friendly and helpful staff.

TRADESMAN

They reminded us in plenty of time to evaluate the renewal cost…

RETAIL AND SHOPS

This is the second year that we have purchased our shop insurance…

RETAIL AND SHOPS

Good prices

TRADESMAN

quick easy transaction and good value for money

RETAIL AND SHOPS

Very helpful

RESTAURANT AND TAKE-AWAY

Didnt get the receipt nor invoices ,after I paid the broker fee…

TRADESMAN

The initial person who I spoke to sorted the quote out but…

RESIDENTIAL LETTINGS

Easy to deal with

PUB AND HOTEL

Efficient and good value

RETAIL AND SHOPS

They told everything in policy including bits I did not want.Given a…

PUBLIC AND EMPLOYEE LIABILITY

They found a great saving on my commercial insurance saving 60%.

PUBLIC AND EMPLOYEE LIABILITY

Easy competitive fast and helpful

TRADESMAN

Great service, been using them for 6 years.

PUB AND HOTEL

the service from Tammy was second to none very knowledgable in her…

Commercial Combined

Very simple, polite professional

TRADESMAN

contact me on time and gave me good price for past 3…

PUB AND HOTEL

would reccomend and would deal again,polite,efficient service by phone,good price

Commercial Combined

I don't very often leave reviews but all staff (mostly deal with…

Commercial Property

First class service from bernard

RESTAURANT AND TAKE-AWAY

took me through all the options and made everything clear for me

RESIDENTIAL LETTINGS

Found this company very flexible, was able to add a new property…

RETAIL AND SHOPS

I found the service at Insurance Octopus really excellent. Simon was very…

TRADESMAN

Splendid..

TRADESMAN

You good company and ever so helpful.

TRADESMAN

Great Price , very helpful , keep up the good work.

TRADESMAN

I got my renewal notice in in plenty of time for my…

RETAIL AND SHOPS

Friendly helpful and straightforward service. Phoned back when they said they would.…

PROFESSIONAL INDEMNITY

Excellent sales and customer service!

RETAIL AND SHOPS

Straight answers

PUBLIC AND EMPLOYEE LIABILITY

Decent quick and easy

RETAIL AND SHOPS

No customer service

RESTAURANT AND TAKE-AWAY

Mistakes in the insurance policy, it took weeks to correct it.

RETAIL AND SHOPS

Served in great rush and was not helpful at all...

RESTAURANT AND TAKE-AWAY

no help while my business was struggling through covid

OFFICES

Reply to emails, reply to tel calls and get the name right…

TRADESMAN

Stop phoning and emailing trades men about the renewal.\nI was aware of…

Commercial Property

Had four policies with them at one point still have two but…

RETAIL AND SHOPS

When I was unsure and asked Questions especially about alarm specifications demanded,…

Commercial Property

absolute rubbish! \nthey said they can provide cover for us, took deposit,…

TRADESMAN

Listen to the customer on the phone

PUBLIC AND EMPLOYEE LIABILITY

Never explained that i did not need insurance for a business that…

RESTAURANT AND TAKE-AWAY

No help what so ever

RESTAURANT AND TAKE-AWAY

Didnt get the receipt nor invoices ,after I paid the broker fee…

RETAIL AND SHOPS

Had to call them up so many times to get my renewal…

PUBLIC AND EMPLOYEE LIABILITY

I've not yet had a call back to confirm or finish taking…

TRADESMAN

Send out the paperwork

PUBLIC AND EMPLOYEE LIABILITY

what i can say

RESTAURANT AND TAKE-AWAY

hello the experience is really awful i have repeatedly said to cancel…

TRADESMAN

Legal service was a waste of time very non committal and just…

RESIDENTIAL LETTINGS

Policy details incomplete - two properties covered but only one detailed until…

PROFESSIONAL INDEMNITY

Doesnt really give much away as no answer from an email sent…