Independent customer reviews

See what our customers are saying

See Insurance Covers

4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

PUB AND HOTEL

GREAT SERVICE

RETAIL AND SHOPS

Brilliant service, excellent in every way

PUB AND HOTEL

They were pleasant and patient to deal with and found me a…

PUB AND HOTEL

Friendly and efficient and met my requirements

TRADESMAN

Salesman seem very friendly all went well up until the point that…

PROFESSIONAL INDEMNITY

Great communication. Very informative in explaining what the policy included. Overall very…

PUBLIC AND EMPLOYEE LIABILITY

I have no issue with the products. But I find the service…

OFFICES

Communication was very good and they got me the best priced deal…

Commercial Combined

Very efficient, explained everything well, git back to us when they said…

Hair and beauty

Yes

RETAIL AND SHOPS

The representative that I spoke to was extremely professional, friendly and well…

PUBLIC AND EMPLOYEE LIABILITY

I was very please with the communication, was very professional, really clear…

PROFESSIONAL INDEMNITY

Initially I was quite happy with the Insurance Octopus services. However, when…

Commercial Property

I do not recommend large companies, but I would ask them for…

TRADESMAN

Very good service received from the seller will be using again

Commercial Property

Excellent service

TRADESMAN

Very attentive and efficient.

OFFICES

Good call-back scheduling, polite and relevant service, no up-selling, product seems to…

TRADESMAN

Helpful, easy renewal experience.

Commercial Combined

Would have given 5 stars had I been offered a discount for…

RESIDENTIAL LETTINGS

The process of setting up the policies I needed was quick and…

RESTAURANT AND TAKE-AWAY

I have just bought a year's insurance. It has not been tested,…

TRADESMAN

Very good as I got a better renewal price than what was…

TRADESMAN

Very easy to deal with, all round good service.

RETAIL AND SHOPS

Adam Wilson gave me a very good service went out of his…

TRADESMAN

Good service, and came back with a competitive premium to match last…

TRADESMAN

Really good insurance company, I know if I ever had a problem…

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…

TRADESMAN

Really helpful every time I phoned

PUBLIC AND EMPLOYEE LIABILITY

Nice and relaxed conversation, no fuss easy to talk to, competitive rates…

Commercial Combined

Definitely recommend using this company.\n\nVery professional & polite , no hard sell…

RETAIL AND SHOPS

Great service

Hair and beauty

Good service good price

TRADESMAN

Very good was happy with the service, staff was very friendly and…

RESIDENTIAL LETTINGS

Excellent service

RETAIL AND SHOPS

Efficient and helpful. Went back to insurers and got a discount for…

PUBLIC AND EMPLOYEE LIABILITY

tel phone conversations followed through and positive feed back and updates.

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

RETAIL AND SHOPS

Always very efficient and friendly. Good price.

Hair and beauty

Good service would recommend

TRADESMAN

Efficient. No problems.

TRADESMAN

Always found to be helpful and informative

PUB AND HOTEL

GREAT SERVICE

RETAIL AND SHOPS

Brilliant service, excellent in every way

PUB AND HOTEL

They were pleasant and patient to deal with and found me a…

PROFESSIONAL INDEMNITY

Great communication. Very informative in explaining what the policy included. Overall very…

OFFICES

Communication was very good and they got me the best priced deal…

Commercial Combined

Very efficient, explained everything well, git back to us when they said…

Hair and beauty

Yes

RETAIL AND SHOPS

The representative that I spoke to was extremely professional, friendly and well…

PUBLIC AND EMPLOYEE LIABILITY

I was very please with the communication, was very professional, really clear…

TRADESMAN

Very good service received from the seller will be using again

Commercial Property

Excellent service

TRADESMAN

Helpful, easy renewal experience.

RESIDENTIAL LETTINGS

The process of setting up the policies I needed was quick and…

Hair and beauty

great communication

RESIDENTIAL LETTINGS

Octopus sent a reminder in a timely manner and gave us a…

RETAIL AND SHOPS

Brilliant

HOME INSURANCE

Helpful service with effort to get the best available deal.

RESTAURANT AND TAKE-AWAY

Dealing with a Luke my sales advisor was very relaxed and he…

Commercial Property

My dealings with the salesperson was very easy to deal with

Commercial Property

So easy to set up my policy

Commercial Combined

handled professionally and efficiently over the phone, changes made and documents received…

TRADESMAN

Salesman seem very friendly all went well up until the point that…

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Auto Renewed 2 weeks before due date.

TRADESMAN

Be more polite and more professional, instead of talking to me like…

PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…

RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…

TRADESMAN

After I paid I was told there were no paper copies were…

PUBLIC AND EMPLOYEE LIABILITY

I have no issue with the products. But I find the service…

PROFESSIONAL INDEMNITY

Initially I was quite happy with the Insurance Octopus services. However, when…

Commercial Combined

Would have given 5 stars had I been offered a discount for…

TRADESMAN

Not very happy with the price hike

RETAIL AND SHOPS

I thought that they were rather expensive this year.I will be looking…

TRADESMAN

They were helpful but managed to sell me a policy twice the…

Commercial Property

Great prices poor staff response \nONLY insured 1/2

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…

RETAIL AND SHOPS

All was good but getting my sons bank details when setting up…