Independent customer reviews

See what our customers are saying

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RESTAURANT AND TAKE-AWAY

cheapest quote. just the policy i wanted.

RETAIL AND SHOPS

i have agoid deal and i will recoomend you to other people

TRADESMAN

An efficient service which brought us savings

COMMERCIAL COMBINED

I would recommend!

PUB AND HOTEL

Firstly, came up with a price to beat my previous agent. And…

HAIR AND BEAUTY

Very good service.

COMMERCIAL COMBINED

They handled the insurance quote well and got a very competitive price.\nYes…

PUB AND HOTEL

No problems and got us a good deal on our business insurance

PROFESSIONAL INDEMNITY

Did what they were going to, friendly and efficient

RESIDENTIAL LETTINGS

Easy to renew no hassle .Thought reminder a little too early but…

TRADESMAN

Haves used these guys now three years , get us the best…

PUBLIC AND EMPLOYEE LIABILITY

good clear transparent communication

RETAIL AND SHOPS

Lawrence was very helpful.

RETAIL AND SHOPS

Excellent service they kept me informed throughout.

TRADESMAN

All good , very helpful and patient staff, and save me over…

RETAIL AND SHOPS

Excellent value for money saved a lot on this year's insurance renewal

HOME INSURANCE

Great service. Polite Youngman over the phone & got the job done…

RESIDENTIAL LETTINGS

Excellent. They renewed my policy and sent me a hard copy of…

TRADESMAN

I would buy from them again I would also recommend they gave…

COMMERCIAL COMBINED

GOOD GOT THE PRICE DOWN\nBUT STILL WAITING FOR A WHO MAY CONCERN…

HAIR AND BEAUTY

Very good explained things I would hopefully use them again

TRADESMAN

Dan Chapman was very fast to get me a reasonable quote, and…

RETAIL AND SHOPS

Everything was simple and straightforward and all completed on the phone. The…

TRADESMAN

Very simple process to renew, effiecient and simple.\nVery competitive price.

TRADESMAN

yes

PUB AND HOTEL

SWIFT ANSWER

TRADESMAN

Stop scaming

PROFESSIONAL INDEMNITY

Staff always so friendly and helpful. Also lots of attempts to remind…

RESIDENTIAL LETTINGS

Prompt and professional\nExcellent customer service\nVery good price

PUB AND HOTEL

Efficient service. Beat my renewal quote from previous insurers. At the end…

PUBLIC AND EMPLOYEE LIABILITY

Great responsive service and helped me find the most cost effective policy…

RESIDENTIAL LETTINGS

Always courteous and helpful

COMMERCIAL PROPERTY

Fantastic customer service. Bryon Kennedy spent time searching brokers to get me…

PROFESSIONAL INDEMNITY

Always prompt with policy documents and easy to deal with over the…

GOODS IN TRANSIT - TOOLS COVER

The service was very straightforward, and a quote delivered quickly. I can't…

RESIDENTIAL LETTINGS

I had a few queries regarding renewing as there would be a…

TRADESMAN

I'd rather not tell you what I think

TRADESMAN

I would recommend it

HAIR AND BEAUTY

Very helpful staff who explained everything very clearly to me and got…

PUB AND HOTEL

Staff was not pushy and was precise with there questions and answers

TRADESMAN

Pleasant and helpfull

RESIDENTIAL LETTINGS

Service was brilliant thanks

RESTAURANT AND TAKE-AWAY

cheapest quote. just the policy i wanted.

TRADESMAN

An efficient service which brought us savings

PUB AND HOTEL

Firstly, came up with a price to beat my previous agent. And…

HAIR AND BEAUTY

Very good service.

PUB AND HOTEL

No problems and got us a good deal on our business insurance

PROFESSIONAL INDEMNITY

Did what they were going to, friendly and efficient

RESIDENTIAL LETTINGS

Easy to renew no hassle .Thought reminder a little too early but…

TRADESMAN

Haves used these guys now three years , get us the best…

PUBLIC AND EMPLOYEE LIABILITY

good clear transparent communication

RETAIL AND SHOPS

Lawrence was very helpful.

RETAIL AND SHOPS

Excellent service they kept me informed throughout.

TRADESMAN

All good , very helpful and patient staff, and save me over…

RETAIL AND SHOPS

Excellent value for money saved a lot on this year's insurance renewal

HOME INSURANCE

Great service. Polite Youngman over the phone & got the job done…

RESIDENTIAL LETTINGS

Excellent. They renewed my policy and sent me a hard copy of…

TRADESMAN

I would buy from them again I would also recommend they gave…

HAIR AND BEAUTY

Very good explained things I would hopefully use them again

RETAIL AND SHOPS

Good price

RETAIL AND SHOPS

My contact was very helpful sorting out an issue i had; ive…

HAIR AND BEAUTY

This insurance company are highly consistencies and friendly people and very helpful!…

COMMERCIAL COMBINED

Fantastic service. They worked very hard to get the right business insurance…

RESIDENTIAL LETTINGS

On Xmas day (25/12/17) the insurance octopus sent me an email saying…

TRADESMAN

After care service terrible

TRADESMAN

not good, changed price

TRADESMAN

The customer service was fantastic until i was made aware that the…

TRADESMAN

We are still waiting for a copy of our insurance certificate

TRADESMAN

I'd rather not tell you what I think

TRADESMAN

Stop scaming

COMMERCIAL PROPERTY

Needs to be more competitive on pricing, especially renewables!

TRADESMAN

You unnecessarily raised my premium by 30%

PUBLIC AND EMPLOYEE LIABILITY

Horrendous communication. Don't reply to emails for Days! After paying for the…

PUBLIC AND EMPLOYEE LIABILITY

still waiting for paper work that i have asked for

PROFESSIONAL INDEMNITY

Overpriced and do not value repeat business. Also ignored my emails since…

COMMERCIAL COMBINED

I found there telephone contact with me difficult

PROFESSIONAL INDEMNITY

Disappointing! I have had to chase for correct details on my policy…

INTERNET RETAILER OR HOME WORKER

Octopus failed to cancel the finance option during the 14 day cooling…

TRADESMAN

Am still waiting to see my policy and certificate

TRADESMAN

I am yet to receive my policy, I also requested that a…

RETAIL AND SHOPS

month on and still no policy

HAIR AND BEAUTY

Well I was promised a paper copy of my insurance and as…

PUBLIC AND EMPLOYEE LIABILITY

Customers should not have to threaten to leave to get a fair…

RETAIL AND SHOPS

The quote was competitive but did not mention the discount through my…