Independent customer reviews

See what our customers are saying

See Insurance Covers

4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

OFFICES

Person I spoke to was very helpful and friendly and I think…

OFFICES

Very Helpful and friendly. \nHappy with our quotation.

Hair and beauty

I saved £120 in my policy, didn’t feel pressured during the negotiations…

PUB AND HOTEL

Really helpful staff. Emails sent through in record time.

INTERNET RETAILER OR HOME WORKER

Very competetive price with excellent service, very happy!

TRADESMAN

Good service yet again

TRADESMAN

Great service and reasonable prices. I use them for two businesses, and…

PROFESSIONAL INDEMNITY

Quick, good choice, good value, efficient. Just what you need from an…

TRADESMAN

Always found to be helpful and informative

TRADESMAN

Efficient. No problems.

Hair and beauty

Good service would recommend

RETAIL AND SHOPS

Always very efficient and friendly. Good price.

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

PUBLIC AND EMPLOYEE LIABILITY

tel phone conversations followed through and positive feed back and updates.

RETAIL AND SHOPS

Efficient and helpful. Went back to insurers and got a discount for…

RESIDENTIAL LETTINGS

Excellent service

TRADESMAN

Very good was happy with the service, staff was very friendly and…

Hair and beauty

Good service good price

RETAIL AND SHOPS

Great service

Commercial Combined

Definitely recommend using this company.\n\nVery professional & polite , no hard sell…

PUBLIC AND EMPLOYEE LIABILITY

Nice and relaxed conversation, no fuss easy to talk to, competitive rates…

HAIR AND BEAUTY

..

HAIR AND BEAUTY

The agent I dealt with was Jack Story who I found very…

RETAIL AND SHOPS

Very efficient and not too pushy.

RETAIL AND SHOPS

Spoke to a friendly and informative member of staff who reviewed the…

RESIDENTIAL LETTINGS

The service is very quick and easy, with all aspects of the…

TRADESMAN

Insurance policy looks fair enough and will recommend it to friends and…

RESIDENTIAL LETTINGS

Left Happy

PUBLIC AND EMPLOYEE LIABILITY

I got all the info explained to me at the time of…

HAIR AND BEAUTY

Sent reminder and quote through in advance. Price was competitive within the…

TRADESMAN

Very easy to deal with will definitely recommend to others

TRADESMAN

very good

TRADESMAN

excellent service, just as expected.

PUBLIC AND EMPLOYEE LIABILITY

Hassle free service. Promptly sorted and excellent price.

RETAIL AND SHOPS

good customer service, very helpful

COMMERCIAL COMBINED

Very helpful . Dealt with two issues very promptly .

TRADESMAN

not good, changed price

RESIDENTIAL LETTINGS

Professional and friendly agent in the call centre. The renewal process was…

RETAIL AND SHOPS

Just a fab service well explained and l could understand the sales…

TRADESMAN

Sufficient Insurance Premium. \n\nthanks Liam Winwood

RESIDENTIAL LETTINGS

Had to get other quotes in order to get a better price.…

TRADESMAN

Great service so far.\nThe real test is when you need them!\nI’m hoping…

OFFICES

Very Helpful and friendly. \nHappy with our quotation.

Hair and beauty

I saved £120 in my policy, didn’t feel pressured during the negotiations…

PUB AND HOTEL

Really helpful staff. Emails sent through in record time.

INTERNET RETAILER OR HOME WORKER

Very competetive price with excellent service, very happy!

TRADESMAN

Good service yet again

TRADESMAN

Great service and reasonable prices. I use them for two businesses, and…

PROFESSIONAL INDEMNITY

Quick, good choice, good value, efficient. Just what you need from an…

TRADESMAN

Efficient. No problems.

RETAIL AND SHOPS

Always very efficient and friendly. Good price.

PUBLIC AND EMPLOYEE LIABILITY

tel phone conversations followed through and positive feed back and updates.

RESIDENTIAL LETTINGS

Excellent service

TRADESMAN

Very good was happy with the service, staff was very friendly and…

Hair and beauty

Good service good price

RETAIL AND SHOPS

Great service

Commercial Combined

Definitely recommend using this company.\n\nVery professional & polite , no hard sell…

PUBLIC AND EMPLOYEE LIABILITY

Nice and relaxed conversation, no fuss easy to talk to, competitive rates…

TRADESMAN

Really good insurance company, I know if I ever had a problem…

TRADESMAN

Good service, and came back with a competitive premium to match last…

RETAIL AND SHOPS

Adam Wilson gave me a very good service went out of his…

TRADESMAN

Very easy to deal with, all round good service.

TRADESMAN

Very good as I got a better renewal price than what was…

TRADESMAN

Don’t have the decency to call back. Have to ring number of…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

TRADESMAN

After care service terrible

TRADESMAN

not good, changed price

TRADESMAN

We are still waiting for a copy of our insurance certificate

HOME INSURANCE

Staff were patient and polite. Would recommend them.

COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…

COMMERCIAL PROPERTY

Needs to be more competitive on pricing, especially renewables!

TRADESMAN

will not waste my time

PUBLIC AND EMPLOYEE LIABILITY

Horrendous communication. Don't reply to emails for Days! After paying for the…

RESIDENTIAL LETTINGS

The girl I initially spoke to was ignorant, abrupt and rude. She…

PROFESSIONAL INDEMNITY

Overpriced and do not value repeat business. Also ignored my emails since…

TRADESMAN

What I was promised over the phone re insurance cover was quite…

COMMERCIAL COMBINED

I found there telephone contact with me difficult

RETAIL AND SHOPS

month on and still no policy

HAIR AND BEAUTY

Well I was promised a paper copy of my insurance and as…

RETAIL AND SHOPS

The quote was competitive but did not mention the discount through my…

PROFESSIONAL INDEMNITY

Everything was fantastic, efficient and thorough. The phone rep was helpful and…

TRADESMAN

it was fine,no problem with getting my public liability insurance renewed.

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…

PROFESSIONAL INDEMNITY

Communications could be bettet