Independent customer reviews

See what our customers are saying

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

I was very impressed with the way that Insurance Octopus dealt with…

PUBLIC AND EMPLOYEE LIABILITY

They were reactive to my requests but were not proactive

PROFESSIONAL INDEMNITY

good service

COMMERCIAL COMBINED

They were very professional, replied promptly and did what they said they…

RETAIL AND SHOPS

Responded promptly and was clear on requirements.

HAIR AND BEAUTY

Great insurance company to go with

HAIR AND BEAUTY

Quick and efficient to renew my insurance from the previous year

OFFICES

Good service, attractive rate and good after sales.

COMMERCIAL PROPERTY

very organised and friendly , nothing too much trouble

RETAIL AND SHOPS

My situation was merely a renewal and there wasn't much intervention required.…

PROFESSIONAL INDEMNITY

Good service at a realistic cost

TRADESMAN

Considerable saving over the previous insurer

PROFESSIONAL INDEMNITY

Polite customer service.

RESIDENTIAL LETTINGS

They answer the phone quickly and if they need to phone you…

RESIDENTIAL LETTINGS

Personnel have been helpful over my recent property insurance problems albeit I…

RETAIL AND SHOPS

They called when they said they would and were not croos if…

RETAIL AND SHOPS

Great service , saved me a lot for our animal charity shops.

RETAIL AND SHOPS

I found the assistant very willing, kind and respectful. She gave me…

RETAIL AND SHOPS

Excellent . Thank you

TRADESMAN

Excellent easy to use renewal service

PROFESSIONAL INDEMNITY

Good service as usual. I have been in business now for over…

MOTOR TRADE

To Exspensive .

RESIDENTIAL LETTINGS

Just get on with the job, no fuss.

COMMERCIAL PROPERTY

Excellent service & value for money

GOODS IN TRANSIT - TOOLS COVER

Fast, friendly, expertise service just a phone call away for a range…

TRADESMAN

First class - apart from issuing a "Certificate of Insurance" which I…

PROFESSIONAL INDEMNITY

Everything was as explained and at a very competitive cost.

RETAIL AND SHOPS

Great service highly recommend

HAIR AND BEAUTY

Very helpful. Had personal touch

COMMERCIAL COMBINED

Great service, anticipating my needs always.

PROFESSIONAL INDEMNITY

Very helpful and thorough at explaining all the insurance details

PROFESSIONAL INDEMNITY

Good efficient service

RETAIL AND SHOPS

quickly and efficiently arranged y new insurance

HOME INSURANCE

very easy to use

RETAIL AND SHOPS

easy to contact and no fuss

RESIDENTIAL LETTINGS

The phone was answered quickly and my insurance renewal was easy

RESIDENTIAL LETTINGS

The service is efficient and reliable

PROFESSIONAL INDEMNITY

Always very good and obliging service from the guys and gals at…

RESIDENTIAL LETTINGS

I was very happy with the help and service that I received.…

TRADESMAN

quick and easy and the price was good

PROFESSIONAL INDEMNITY

Ryan was very thorough in his conversations and delivered on the prices…

RETAIL AND SHOPS

We still have no documents! I only HOPE we're insured!

RETAIL AND SHOPS

I was very impressed with the way that Insurance Octopus dealt with…

PROFESSIONAL INDEMNITY

good service

RETAIL AND SHOPS

Responded promptly and was clear on requirements.

HAIR AND BEAUTY

Great insurance company to go with

OFFICES

Good service, attractive rate and good after sales.

COMMERCIAL PROPERTY

very organised and friendly , nothing too much trouble

PROFESSIONAL INDEMNITY

Good service at a realistic cost

RESIDENTIAL LETTINGS

They answer the phone quickly and if they need to phone you…

RETAIL AND SHOPS

Great service , saved me a lot for our animal charity shops.

RETAIL AND SHOPS

I found the assistant very willing, kind and respectful. She gave me…

RETAIL AND SHOPS

Excellent . Thank you

TRADESMAN

Excellent easy to use renewal service

PROFESSIONAL INDEMNITY

Good service as usual. I have been in business now for over…

OFFICES

Very good personal service, went the extra mile to get me a…

PUBLIC AND EMPLOYEE LIABILITY

They take the hard work out of searching and renewing my business…

PROFESSIONAL INDEMNITY

Easy on-line renewal

TRADESMAN

5 Star Services

RETAIL AND SHOPS

Made finding a better price for my shop insurance easy.

TRADESMAN

Transaction dealt with quickly and efficiently.

PROFESSIONAL INDEMNITY

Excellent efficient service

PUBLIC AND EMPLOYEE LIABILITY

yes very good

TRADESMAN

I'd rather not tell you what I think

TRADESMAN

Stop scaming

COMMERCIAL PROPERTY

Needs to be more competitive on pricing, especially renewables!

COMMERCIAL PROPERTY

by returning phone calls and assuring policies are completed correctly.

TRADESMAN

You unnecessarily raised my premium by 30%

PUBLIC AND EMPLOYEE LIABILITY

Horrendous communication. Don't reply to emails for Days! After paying for the…

PUBLIC AND EMPLOYEE LIABILITY

still waiting for paper work that i have asked for

PROFESSIONAL INDEMNITY

When I got my renewal notice I saw that a service fee…

PROFESSIONAL INDEMNITY

Overpriced and do not value repeat business. Also ignored my emails since…

PUBLIC AND EMPLOYEE LIABILITY

You still haven't come back to me with a quote as promised.

TRADESMAN

I renewed my policy with the insurance octopus, payed for it in…

PROFESSIONAL INDEMNITY

Got bill out of the blue ahead of renewal even though material…

RESIDENTIAL LETTINGS

On Xmas day (25/12/17) the insurance octopus sent me an email saying…

TRADESMAN

After care service terrible

MOTOR TRADE

To Exspensive .

TRADESMAN

not good, changed price

TRADESMAN

The customer service was fantastic until i was made aware that the…

HAIR AND BEAUTY

Well I was promised a paper copy of my insurance and as…

RETAIL AND SHOPS

Initially very good. Helpful on the phone when obtaining my quote and…

PUBLIC AND EMPLOYEE LIABILITY

Customers should not have to threaten to leave to get a fair…

RETAIL AND SHOPS

The quote was competitive but did not mention the discount through my…