Independent customer reviews

See what our customers are saying

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4.6 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

RETAIL AND SHOPS

Excellent service.

TRADESMAN

Always good service thank you

Commercial Combined

This is our third renewal, always a great service from Insurance Octopus,…

PUB AND HOTEL

Great service, attentive and responsive to needs of the business. Tailor made…

TRADESMAN

they understood very quicly what i wanted sorted me out to my…

RETAIL AND SHOPS

Pleasant and efficient.

PUBLIC AND EMPLOYEE LIABILITY

Great service fast & efficient.

RETAIL AND SHOPS

Great service and advice. Competitive pricing with friendly customer service.

PUBLIC AND EMPLOYEE LIABILITY

what i can say

TRADESMAN

Painless renewal

PUBLIC AND EMPLOYEE LIABILITY

Efficient and helpful. Polite on the 'phone and advised me about the…

Commercial Property

NO PROBLEM AND AM PLEASED WITH RAPIID RESPONSE OF YOIUR TEAM WHO…

Commercial Property

Excellent service. Have used them for several years, always a very competitive…

Business Insurance

Very professional and pleasant to deal with

TRADESMAN

Great service

TRADESMAN

Excellent service, very Helpful, I would definitely recommend this insurance company.

PUBLIC AND EMPLOYEE LIABILITY

Really impressed, really quick, no messing, got me sorted with a few…

PROFESSIONAL INDEMNITY

Staff have always been polite.

RETAIL AND SHOPS

Found me a cheaper quote, and yes i would use them again

Hair and beauty

I read the policy it stated that I would be able to…

RETAIL AND SHOPS

They were the cheapest and offered the best cover for what my…

Commercial Combined

Very reliable and honest to answer your claims and requirements.

Commercial Combined

Great service and product fairly priced with knowledgeable staff.

TRADESMAN

Painless transaction

Commercial Combined

DID THE JOB

Commercial Combined

This is the second time we've used Insurance Octopus & the service…

PROFESSIONAL INDEMNITY

Speedy efficient service!!

Commercial Property

Excellent service

TRADESMAN

everything was quick and easy. the staff were also very helpful. it…

TRADESMAN

Professional and called back when they said they would and not pushy.…

TRADESMAN

Efficient, helpful and know what they are talking about

Commercial Property

The assistant was very pleasant and knowledgeable and checked out various elements…

RETAIL AND SHOPS

Straightforward and simple

RETAIL AND SHOPS

Great price and service; can't fault.

PUBLIC AND EMPLOYEE LIABILITY

Transactions quick and easy. Was fully explained in calm manner.

RESIDENTIAL LETTINGS

They were reasonably supportive in a recent claim.

TRADESMAN

Yes

RETAIL AND SHOPS

great renewal price

Hair and beauty

Excellent services promp effeciiant

RETAIL AND SHOPS

Easy completion of needs and suitable policy found. Many thanks

TRADESMAN

After I paid I was told there were no paper copies were…

RETAIL AND SHOPS

Very good

RETAIL AND SHOPS

Excellent service.

TRADESMAN

Always good service thank you

Commercial Combined

This is our third renewal, always a great service from Insurance Octopus,…

PUB AND HOTEL

Great service, attentive and responsive to needs of the business. Tailor made…

TRADESMAN

they understood very quicly what i wanted sorted me out to my…

RETAIL AND SHOPS

Pleasant and efficient.

RETAIL AND SHOPS

Great service and advice. Competitive pricing with friendly customer service.

TRADESMAN

Painless renewal

PUBLIC AND EMPLOYEE LIABILITY

Efficient and helpful. Polite on the 'phone and advised me about the…

Commercial Property

NO PROBLEM AND AM PLEASED WITH RAPIID RESPONSE OF YOIUR TEAM WHO…

Commercial Property

Excellent service. Have used them for several years, always a very competitive…

Business Insurance

Very professional and pleasant to deal with

TRADESMAN

Great service

TRADESMAN

Excellent service, very Helpful, I would definitely recommend this insurance company.

PUBLIC AND EMPLOYEE LIABILITY

Really impressed, really quick, no messing, got me sorted with a few…

RETAIL AND SHOPS

They were the cheapest and offered the best cover for what my…

PUBLIC AND EMPLOYEE LIABILITY

Very helpful, professional and friendly. Able to find excellent cover for me…

RETAIL AND SHOPS

Amelia was excellent to deal with and certainly met my requirments for…

TRADESMAN

An amazing young lady at the end of the phone when I…

Business Insurance

Very knowledgeable, helpful and super quick

TRADESMAN

Good and easy

PUBLIC AND EMPLOYEE LIABILITY

what i can say

RESTAURANT AND TAKE-AWAY

hello the experience is really awful i have repeatedly said to cancel…

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

RETAIL AND SHOPS

No customer service

RESTAURANT AND TAKE-AWAY

Mistakes in the insurance policy, it took weeks to correct it.

RETAIL AND SHOPS

Served in great rush and was not helpful at all...

RESTAURANT AND TAKE-AWAY

no help while my business was struggling through covid

OFFICES

Reply to emails, reply to tel calls and get the name right…

RETAIL AND SHOPS

When I was unsure and asked Questions especially about alarm specifications demanded,…

Commercial Property

absolute rubbish! \nthey said they can provide cover for us, took deposit,…

TRADESMAN

Listen to the customer on the phone

RESTAURANT AND TAKE-AWAY

No help what so ever

RESTAURANT AND TAKE-AWAY

Didnt get the receipt nor invoices ,after I paid the broker fee…

TRADESMAN

Send out the paperwork

TRADESMAN

Salesman seem very friendly all went well up until the point that…

Hair and beauty

I read the policy it stated that I would be able to…

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Be more polite and more professional, instead of talking to me like…

TRADESMAN

After I paid I was told there were no paper copies were…

RESIDENTIAL LETTINGS

Policy details incomplete - two properties covered but only one detailed until…