Independent customer reviews

See what our customers are saying

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4.7 / 5

Overall rating

All Feefo reviews are gathered anonymously from genuine customers.

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We pride ourselves on delivering excellent customer service at The Insurance Octopus, but don’t just take our word for it. Working with Feefo, we gather independent feedback direct from our customers. See what they
have to say below:

OFFICES

The Insurance Octopus's service was very good - saved us a lot…

RETAIL AND SHOPS

Very helpful, and understand customer needs.

TRADESMAN

Very professional service

RETAIL AND SHOPS

Clear and precise

PUBLIC AND EMPLOYEE LIABILITY

Fab service. Quick and easy. Very competitive pricing.

PROFESSIONAL INDEMNITY

Really informative and friendly service

PUBLIC AND EMPLOYEE LIABILITY

Very friendly good to deal with very professional

Goods in Transit - tools cover

Great service

HOME INSURANCE

Informative quick and staff very friendly

TRADESMAN

Does what it says on the tin 5 star service

TRADESMAN

Having dealt with the company over a number of years they have…

RETAIL AND SHOPS

Responded to questions as asked

RETAIL AND SHOPS

Quick, easy and competively priced. Made insurance shopping less of a chore.

Commercial Combined

Was pleased with the knowledge the consultant had about my type of…

RETAIL AND SHOPS

Excellent service & the cover I needed was just right for my…

Commercial Property

I was pleased that they put themselves out to make sure my…

Hair and beauty

Excellent customer service. Fair price. Quick and easy

Commercial Combined

Liam was very helpful and understands the insurance needs of small business.\nVery…

OFFICES

helpful, infomation supplied promptly, good service overall. terrible company name though!

TRADESMAN

Courteous, efficient and cost effective.

PROFESSIONAL INDEMNITY

Great insurance prices, straight forward policy details and friendly staff

TRADESMAN

as usual renewed my business insurance with Octopus. always a great service…

TRADESMAN

From start to finish Richard was thoroughly professional. \nNever tried to push…

PROFESSIONAL INDEMNITY

Excellent service

TRADESMAN

On the ball with renewal advice and kept me informed on renewal…

RESIDENTIAL LETTINGS

Just made the routine procedure painless. But gave opportunity to discuss.

COMMERCIAL COMBINED

good service

COMMERCIAL PROPERTY

still waiting for sperate invoices

RETAIL AND SHOPS

Didn't have any problems renewing the policy.

TRADESMAN

Very efficient helpful service. The consultant was knowledgeable with the trade. good…

TRADESMAN

Kind communication, easy to apply.

OFFICES

very efficient on telephone when I rang to query rise in premium

TRADESMAN

far too pushy considering had 3 weeks to insure

RETAIL AND SHOPS

The staff were very helpful

PROFESSIONAL INDEMNITY

Yes

TRADESMAN

Very helpful staff making clear what was on offer and answering questions.…

RESTAURANT AND TAKE-AWAY

Always a stressful time of the year making sure one gets the…

COMMERCIAL COMBINED

Speed and efficiency!\nWell done.

RETAIL AND SHOPS

Very professional

TRADESMAN

Reduce the timeframe it takes, I appreciate everyone is different and have…

TRADESMAN

Quick transaction, good explanation of policy completed by a competent, polite person.

OFFICES

Nothing was too much trouble for your contact. Very helpful and user…

OFFICES

The Insurance Octopus's service was very good - saved us a lot…

RETAIL AND SHOPS

Very helpful, and understand customer needs.

TRADESMAN

Very professional service

PUBLIC AND EMPLOYEE LIABILITY

Fab service. Quick and easy. Very competitive pricing.

PROFESSIONAL INDEMNITY

Really informative and friendly service

PUBLIC AND EMPLOYEE LIABILITY

Very friendly good to deal with very professional

Goods in Transit - tools cover

Great service

HOME INSURANCE

Informative quick and staff very friendly

TRADESMAN

Does what it says on the tin 5 star service

TRADESMAN

Having dealt with the company over a number of years they have…

RETAIL AND SHOPS

Quick, easy and competively priced. Made insurance shopping less of a chore.

Commercial Combined

Was pleased with the knowledge the consultant had about my type of…

RETAIL AND SHOPS

Excellent service & the cover I needed was just right for my…

Commercial Property

I was pleased that they put themselves out to make sure my…

Hair and beauty

Excellent customer service. Fair price. Quick and easy

Commercial Combined

Liam was very helpful and understands the insurance needs of small business.\nVery…

OFFICES

helpful, infomation supplied promptly, good service overall. terrible company name though!

TRADESMAN

Courteous, efficient and cost effective.

PROFESSIONAL INDEMNITY

Great insurance prices, straight forward policy details and friendly staff

RETAIL AND SHOPS

no complaints

PUBLIC AND EMPLOYEE LIABILITY

I would recommend them

HOME INSURANCE

Staff were patient and polite. Would recommend them.

RESTAURANT AND TAKE-AWAY

The documents did not arrive, the claim we made on previous policy…

PUBLIC AND EMPLOYEE LIABILITY

I spoke to a representative a few weeks ago and specifically asked…

Commercial Combined

Not normal to increase the price of 65% with no reason. Oh…

Commercial Property

Would not recommend this company! Iv been insuring my company for years…

RETAIL AND SHOPS

Haven’t been insured for a key component of required cover since policy…

RETAIL AND SHOPS

Disappointed by the lack of personnel contact.\nPrice comparison not razor sharp.

TRADESMAN

Auto Renewed 2 weeks before due date.

TRADESMAN

Be more polite and more professional, instead of talking to me like…

PUBLIC AND EMPLOYEE LIABILITY

Please send out the policy in hard copy. I am unable to…

RESIDENTIAL LETTINGS

Initial persons dealt with was given the run around. I had to…

TRADESMAN

After I paid I was told there were no paper copies were…

COMMERCIAL PROPERTY

pathetic !!¬! after 10days I am still waiting for the co. I…

TRADESMAN

far too pushy considering had 3 weeks to insure

COMMERCIAL PROPERTY

still waiting for sperate invoices

RETAIL AND SHOPS

I thought that they were rather expensive this year.I will be looking…

TRADESMAN

They were helpful but managed to sell me a policy twice the…

Commercial Property

Great prices poor staff response \nONLY insured 1/2

PROFESSIONAL INDEMNITY

Too many reminder notes, emails and messages of renewal. Also they quoted…

RETAIL AND SHOPS

All was good but getting my sons bank details when setting up…

PROFESSIONAL INDEMNITY

Not a bad service over the phone but after several calls to…